Gold status new truck keeping and losing ?

Discussion in 'Swift' started by Oaktown, Oct 12, 2013.

  1. Oaktown

    Oaktown Light Load Member

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    Dec 19, 2012
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    well same old story been with Swift 6, 7 months had old beater Volvo that I drove the wheels off of broke down every 3 weeks like clockwork been every shop in the country then I hit gold status about two weeks later they had to trade my truck in and they gave me a brand new truck and shortly after that i recieved my second service failure in 6 months so my question is that is if you lose gold status are they going to yank the new truck is that policy how does that work any ideas thanks
     
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  3. plant

    plant Heavy Load Member

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    Sep 21, 2012
    Los Angeles, CA
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    No they won't take your truck but 2 service failures in 6 months is something to work on...
     
  4. KW Cajun

    KW Cajun Road Train Member

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    I'm not with Swift, but out of curiosity, what do they consider a "service failure"? What is the criteria for separating justifiable mechanical problems (purely truck's fault) from neglectful or operator-induced problems?
     
  5. A21CAV

    A21CAV Road Train Member

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    Laredo, TX
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    Service failure relates to a customer service failure such as a late delivery.
     
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  6. Moosetek13

    Moosetek13 Road Train Member

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    Nov 1, 2010
    Burnsville, MN
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    If you are caught in accident traffic 10 miles before, and so are late for your delivery, you can be hit with a service failure.
    That was one of mine.
    I even sent a Mac22 as I was sitting in traffic, but to no avail.


    The other 2 were purely my fault, as I overslept.

    Swift has a new policy concerning service failures. It is now your percentage of on-time loads - not the number of failures.

    On the other hand, I have been late for many loads and have not gotten a sf for it.
    The reasons being such things as a late dispatch, being held up by construction zones, accidents that delay me, and the list goes on.


    It's a crap shoot.
     
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  7. MysticHZ

    MysticHZ Road Train Member

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    May 28, 2010
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    For ranking purposes, it has been that way for the 3+ years that I've been here.
     
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