HAMMER Truck GPS Launches!

Discussion in 'HAMMER: Truck Optimized GPS App | Support Forum' started by Admin, Jan 14, 2020.

  1. Bridgette HAMMER

    Bridgette HAMMER HAMMER Support HAMMER Support

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    Hey @Snow Hater , routing issues are at the top of our list and we definitely want to address this. Can you send us a private convo with your route starting point and destination and the freeway it took you off of? This would definitely help out a lot. Also, I'd like to report the issue of the mute/sound, so if you could include the make/model of your device please.
     
  2. Snow Hater

    Snow Hater Light Load Member

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    Dec 26, 2019
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    It'll be a while but, sure.
     
    Bridgette HAMMER Thanks this.
  3. Bridgette HAMMER

    Bridgette HAMMER HAMMER Support HAMMER Support

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    Hey @Snow Hater , no worries at all. Thank you so much!
     
  4. SoulScream84

    SoulScream84 Light Load Member

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    Mar 21, 2020
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    Seems that when I need it, that's where it's failing. More times than not I see this. Screenshot_20200518-110420_Hammer.jpg
     
  5. Gliding ProStar

    Gliding ProStar Light Load Member

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    I have experienced this issue several times over the last two weeks. Mainly I have found it to give this error when I am too far off of the pages road. I pull a step deck and haul OS/OW all the time. I am off-road quite a bit and this is when it happens to me.
     
  6. SoulScream84

    SoulScream84 Light Load Member

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    I understand in that situation, I'm thinking their maps just haven't been updated yet in certain cities to account for new industrial complexes.
     
  7. Snow Hater

    Snow Hater Light Load Member

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    Dec 26, 2019
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    I see that about every time I put in a new address but, with an addition. It also says there is 296 ft of unpaved road. There isn't.
     
  8. Bridgette HAMMER

    Bridgette HAMMER HAMMER Support HAMMER Support

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    Jan 14, 2020
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    Hi @Snow Hater @SoulScream84 @Gliding ProStar . Routing is a huge priority for us and we want to make sure we address these issues as soon as possible. Can you please send me a private convo with route details (start/destination) in order to escalate this issue to our development team. We want to have them investigate this issue and these route details would help us out.
     
  9. SoulScream84

    SoulScream84 Light Load Member

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    Mar 21, 2020
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    Starting point was 10710 Greens Crossing Blvd, Houston, TX 77038
    Ending point was 2732 W State Hwy 21, Bryan, TX 77803
     
  10. Bridgette HAMMER

    Bridgette HAMMER HAMMER Support HAMMER Support

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    Jan 14, 2020
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    Hey @SoulScream84 , thank you for these details. What is the make/model of your phone and the app version you are on? You can find this info by going to Menu > Settings > About App.

    Thank you again!
     
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