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Installing Motive (Keep Truckin) ELD

Discussion in 'ELD Forum | Questions, Answers and Reviews' started by RGGexp, Oct 27, 2022.

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  1. Oct 27, 2022 #1
    RGGexp

    RGGexp Bobtail Member

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    Jun 26, 2022
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    I fully admit that my mechanical skills are basic at best. However, I can usually follow instructions and complete most tasks. My vehicle is a 2019 FREIGHTLINER CASCADIA and the cable provided by Motive is the 3043. I've watched countless videos, coupled with numerous calls and after multiple attempts of pulling the dash off I've come to the conclusion that I need someone else to install this thing.

    I've called several mechanics and truck dealerships. None will commit to installing. Any recommendations on 3rd party ELD installers?
     
    RGGexp, Oct 27, 2022
    RGGexp, Oct 27, 2022
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  3. Oct 27, 2022 #2
    bonder45

    bonder45 Road Train Member

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    Doesn’t it just plug in …. ?
     
    bonder45, Oct 27, 2022
    bonder45, Oct 27, 2022
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  4. Oct 27, 2022 #3
    Siinman

    Siinman Road Train Member

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    BOTH MY VOLVOS just plugged in. So not sure why it would be anything different.
     
    Siinman, Oct 27, 2022
    Siinman, Oct 27, 2022
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  5. Oct 27, 2022 #4
    Aamcotrans

    Aamcotrans Road Train Member

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    Plug it in, download the app, hook to phone or tablet via Bluetooth
     
    Aamcotrans, Oct 27, 2022
    Aamcotrans, Oct 27, 2022
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  7. Oct 27, 2022 #5
    Phoenix Heavy Haul

    Phoenix Heavy Haul Light Load Member

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    Call them idiots back and tell them to send you the 9 pin cable. It will attach directly to you port under the dash.

    They sent me the same cord I’m assuming they sent you where you have to manually splice it in. I wanted the ease of removing mine if need be. I called them and told them they sent me the wrong one and I needed the 9pin.
    I like everything about the Motive setup except the customer service, I absolutely despise talking to them idiots.
     
    Phoenix Heavy Haul, Oct 27, 2022
    Phoenix Heavy Haul, Oct 27, 2022
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  8. Oct 27, 2022 #6
    Siinman

    Siinman Road Train Member

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    Don't forget the random call that I am now your new account manager. How many times do I get a new account manager.
     
    Siinman, Oct 27, 2022
    Siinman, Oct 27, 2022
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  9. Oct 27, 2022 #7
    Phoenix Heavy Haul

    Phoenix Heavy Haul Light Load Member

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    And then you can literally never get in touch with them again.
     
    Phoenix Heavy Haul, Oct 27, 2022
    Phoenix Heavy Haul, Oct 27, 2022
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  10. Oct 28, 2022 #8
    blairandgretchen

    blairandgretchen Road Train Member

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    Should just plug into data port.
     
    blairandgretchen, Oct 28, 2022
    blairandgretchen, Oct 28, 2022
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  11. Oct 28, 2022 #9
    zaroba

    zaroba Heavy Load Member

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    South East PA
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    Lucky, they wont stop calling me. Every month I get a call from some spoofed number trying to get me to sign up with them.

    I tried signing up with them in January when my previous ELD provider was shutting down but they completely ignored me.
     
    Last edited: Oct 28, 2022
    zaroba, Oct 28, 2022
    zaroba, Oct 28, 2022
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  12. Oct 29, 2022 #10
    RGGexp

    RGGexp Bobtail Member

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    Jun 26, 2022
    Southeast
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    Thanks to everyone for the feedback. The cable they sent doesn't plug directly into the 9 pin data port. With that said, I have found someone who has experience installing this type of cable, but as a back up plan I took the advice of @Phoenix Heavy Haul and asked Motive to send me the 9 pin cable.

    I've attached a picture of the 3043 cable.
     

    Attached Files:

    RGGexp, Oct 29, 2022
    RGGexp, Oct 29, 2022
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