kenworth paccar service parts info

Discussion in 'Heavy Duty Diesel Truck Mechanics Forum' started by KarlT, Apr 5, 2017.

  1. KarlT

    KarlT Bobtail Member

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    Can anyone tell me what they use when looking up Kenworth or paccar information?
    My fleet just purchased our first Kenworth with a paccar engine and nobody from the dealer wants to give me access to the information. They said the only people who have it is dealers and real large fleets like hundreds of trucks size fleets because the cost is real high.

    If you buy freightliner they will give you access to repair manuals, schematics, parts lookup and more for free. Same as if you have a western star both being Daimler but they are not the only ones. If you own a Cummins engine you can get access to service and parts information online as well. Caterpillar has a customer version of SIS that you can service your own equipment look up parts and schematics.

    I have a feeling that I'm being fed a line of bull but maybe I'm wrong. That's why I'm asking.

    Thanks, Karl
     
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  3. Belials

    Belials Light Load Member

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    Dealership warranty manager here.

    There's two routes you can take here...

    Route 1:
    1) Ask for Fleet ePortal from your home dealership. More than likely, you're not going to get MX access, for a couple reasons...
    a) you don't need it because your truck is in warranty and you shouldn't be touching it. If you touch it, it's no longer warranty.
    b) in order to touch the MX engine under warranty, you have to be MX certified. This involves a lot of training.
    c) only dealerships get full access - fleets can get limited access under certain conditions.
    2) Fleet ePortal will provide you with Web eCat (chassis parts look up), bulletins, tech notes, even some diagrams / schematics. You won't get full access.

    Route 2:

    Ask to become Dealer Sponsor Fleet Warrantied (DSFW)
    1) You'll be authorized to work on all chassis failures under OEM warranty (Kenworth or Peterbilt, whichever applies), and you'll get some reimbursement.
    2) You'll get everything I mentioned above
    3) If you go the extra mile to get a tech MX certified, you can get the MX Addendum added and become MX authorized which will grant you additional access to see some additional MX information.
    4) You'll still be limited in some information.


    However, if you only have 1 Kenworth / Peterbilt, it's unlikely for either to happen.

    Overall, the dealership probably isn't lying to you - typically bigger fleets are the ones which go for Route 2, and even decently large fleets go for Route 1.
     
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  4. KarlT

    KarlT Bobtail Member

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    Ok now let's keep it real simple which I believe would be me going with Route 1 access to fleet eportal and no mx access. Basic customer version, Web eCat (chassis parts look up), bulletins, tech notes, even some diagrams / schematics.

    Is there a charge for this basic access? If so do you know how much?
    As much info that you can give me about getting access to eportal would be appreciated.

    I'm not an owner operator with one truck who is looking for access to information that is really too much for him to handle. I'm a licensed heavy truck, heavy equipment, automotive technician who has taught technicians in college programs. Understanding schematics and using parts programs is not a problem
     
  5. GrapeApe

    GrapeApe Road Train Member

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    We have fleet Eportal and have Access to MX13 parts and service, even with our engines still under warranty. We pay $300/yr for access.

    We also bought Davie4 and ESA (both need Eportal access to use). Access to Rapido for MX parts and service may be included with the Davie4 and not the basic Eportal, I'm not sure.

    Davie4 was $1700, ESA was $800 and came with a Nexiq USB link. Both were a 1 time fee, but we still need to pay the $300/year for Eportal access to use them.
     
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  6. KarlT

    KarlT Bobtail Member

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    I really appreciate what I'm hearing! Thank you for the responses. On Monday morning I will ask for a paper quote for eportal access with mx13 access.

    Currently we only have the one new t880 with a paccar mx13 engine but will need to purchase additional units in the upcoming years. I know dealerships are making their money on service now and not so much on truck sales but these dealers need to wake up. I as the fleet tech would never recommend buying another Kenworth without access to this kind of information. So, if they think they are making money by making it hard for fleets to get access to repair info they are wrong. All they are doing is reducing the number of units they will have sold in my opinion. It can also be illegal in some cases. Anyone familiar with "right to repair" laws would know about this.
     
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  7. Cat sdp

    Cat sdp . .

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  8. Belials

    Belials Light Load Member

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    This is all pretty accurate. That's pretty much exactly what I'd expect a customer to pay for DAVIE4, but a dealer is free to charge more or less if they choose. Customers have to pay an additional fee for DAVIE4 that dealers don't have to pay for, but even our own cost isn't too far from that.

    I thought ESA was free - however, I don't deal with ESA that much anymore. I still manage licenses and what not, but most of ESA is handled on the parts side which means I've washed my hands of it :) We used to give it out for free.

    $300 for eCat access is correct as well. Yearly fee that the dealers get charged per customer who is signed up for it.



    Dealerships make the bulk of their money off of parts sales - not service repair. We don't make much money in the service department. Keeping customers happy is hard enough when it comes to service, which means that cutting our labor rates, taking hits on time, etc - happens on almost every bill. We don't make very much money from service. The parts side however makes a lot - not because everything is expensive, but because people buy a lot of parts. We have a lot of customers who buy hundreds of thousands of dollars of parts per month. They're in our store daily placing multi-thousand dollar orders.
     
  9. GrapeApe

    GrapeApe Road Train Member

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    I do not know what ESA costs (if anything) without the Nexiq. I got the package deal becasue we needed a new DLA anyway. Since a genuine Nexiq was $800 at the time, it made ESA basically free.
     
  10. Belials

    Belials Light Load Member

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    Ah okay - that makes more sense that you guys were paying for the Nexiq. They're expensive, unfortunately. Double unfortunately that there's no "dealer price" for them. We don't get them any cheaper than you.

    Our snap-on guy was charging us almost $1,200 for them at one point before I finally found a distributor several states over who would sell them to us for around $750 shipped. Of course the price varied, I think my last one was about $810.

    Stupid adapters.
     
  11. GrapeApe

    GrapeApe Road Train Member

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