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My Letter to TA Corporate Office

Discussion in 'Truck Stops' started by VisionLogistics, Mar 12, 2013.

Page 5 of 9
  1. Mar 13, 2013 #41
    critters

    critters <b>Late For Dinner</b>

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    I had an issue at T/A in MN sent an e-mail compliant about cashier,got a call less then 10 mns later was offered free meal,turned it down told the manager a free meal wasn't what i wanted fair professional attitude and service was what I wanted.cashier apologized and i was told she was going thru retraining class.
     
    critters, Mar 13, 2013
    critters, Mar 13, 2013
    #41
    VisionLogistics, mje and scottied67 Thank this.
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  3. Mar 13, 2013 #42
    VisionLogistics

    VisionLogistics Road Train Member

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    nevermind...
     
    VisionLogistics, Mar 13, 2013
    VisionLogistics, Mar 13, 2013
    #42
    mje Thanks this.
  4. Mar 13, 2013 #43
    VisionLogistics

    VisionLogistics Road Train Member

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    For what it's worth, the TA rep contacted me after I forwarded this link to them. He seems sincere and eager to correct the issue. I'll follow up after we reach a disposition. Alternatively I invite him to respond here if he wishes.
     
    VisionLogistics, Mar 13, 2013
    VisionLogistics, Mar 13, 2013
    #43
    mje and scottied67 Thank this.
  5. Mar 13, 2013 #44
    VisionLogistics

    VisionLogistics Road Train Member

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    TA called me this afternoon and we discussed the incident. He was sincere and wanted to make sure I was satisfied, and remained a customer. They will take corrective measures and capitalize on the opportunity for some coaching that will help ensure a better customer experience in the future. After having taken the time to send them a letter detailing the incident, it was disappointing to not get a reply initially. Since having talked to him today, however, I'm satisfied that my complaint didn't fall on deaf ears. Good Job TA-Petro on the follow-up.
     
    VisionLogistics, Mar 13, 2013
    VisionLogistics, Mar 13, 2013
    #44
    drvrtech77, scottied67, CallMeArty and 2 others Thank this.
  7. Mar 13, 2013 #45
    sdaniel

    sdaniel Road Train Member

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    Pelham N.C.
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    Even if it took public embarrassment to get it .
     
    sdaniel, Mar 13, 2013
    sdaniel, Mar 13, 2013
    #45
    mje Thanks this.
  8. Mar 14, 2013 #46
    born&raisedintheusa

    born&raisedintheusa Road Train Member

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    You have a point!
     
    born&raisedintheusa, Mar 14, 2013
    born&raisedintheusa, Mar 14, 2013
    #46
  9. Mar 14, 2013 #47
    Gearjammin' Penguin

    Gearjammin' Penguin "Ride Fast-Truck Safe"

    2,636
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    Feb 18, 2007
    Central AZ
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    Between the bomb-cratered parking lots, the understaffing, the fact that something's ALWAYS broken, and the way they're constantly trying to rip you off on your fuel points at every turn...Satan will wear a parka before I ever set foot in any TA ever again. One of the happiest days of my driving career was when my company dumped that TA ACCESS card and went to TChek. I cashed in as many points as I could, shoved my RoadMiles card in the shredder and never looked back.

    Wonder how long they're going to take to run the Petros into the ground? :biggrin_25513:
     
    Gearjammin' Penguin, Mar 14, 2013
    Gearjammin' Penguin, Mar 14, 2013
    #47
    VisionLogistics and kerosene jockey Thank this.
  10. Mar 14, 2013 #48
    VisionLogistics

    VisionLogistics Road Train Member

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    No. He doesn't. There is no reasonable expectation of privacy while working in the capacity of a cashier in a public establishment, while wearing a name tag on one's shirt. My letter didn't violate any statute, even when published to this forum.
     
    VisionLogistics, Mar 14, 2013
    VisionLogistics, Mar 14, 2013
    #48
    MJ1657 and aiwiron Thank this.
  11. Mar 14, 2013 #49
    pattyj

    pattyj Road Train Member

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    That's a shame this happened.Chances are you're not the first cust she has been rude to.Why did'nt you tell her off?I would have in a heartbeat
     
    pattyj, Mar 14, 2013
    pattyj, Mar 14, 2013
    #49
    VisionLogistics Thanks this.
  12. Mar 14, 2013 #50
    PackRatTDI

    PackRatTDI Licensed to Ill

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    About the only claim she could potentially make is libel/slander. Doubtful since she'd have to prove that the events didn't happen the way you described and like you said, there's potentially video evidence in your favor.
     
    PackRatTDI, Mar 14, 2013
    PackRatTDI, Mar 14, 2013
    #50
    VisionLogistics and aiwiron Thank this.
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