My Letter to TA Corporate Office

Same here if i have an issue with service that iam paying for i NEVER take the freebie,I just want the issue solved so others do not need to deal with it.I think it looks more meaning full in the complaint if i decline the freebie.

 

Yes but that is pathetic costumer service,that you had to forward the link to this post for them to do anything, then they all make it look like there up on there game, for our benefit,now that the cat is out of the bag on line. I think people need to stop using big corp,and start using mom an pop

 

Why be like her and go to her level i think he did well an not flipping out,what would it have solved?There is some good feedback on here an how the issue was handled,then there are some bad ways. I am sure the bad would help taint the "trucker image" more

 

I think he is saying he is a proud green card holder from india,and was ordering stuff from home in America, for his PC,but it sucked and was not good equipment and he got ripped off and called the BBB to make a complaint about his rights,that was after his travels to Gurgaon went foul, cuz they did not care about his costumer service.

 

IMHO Truckstops are fast becoming "scam"centers for all sorts of unprofessional acts. I was scammed on a fuel purchase. The reader double billed me on a fillup and I only discovered it a few days later by going online and checking the charges. I use my fleetone card. Of course I complained and actually went back to the truckstop to confront the cashier. Talked with the Manager called Marion at the Petro in Glendale Ky where the event occurred and she was very cordial at first and admitted that and this is in her words,"Oh this happens more times than you would ever imagine" but after a couple of weeks of back and forth with no resolution, I called Marion again and OMG talk about a change of attitude. She virtually accused me of making up a story and lying, obtaining $$$ by deception, yada yada. OH really?? what for $195 ??
Thus I will never deal with this Petro again or ever use a reader again.
The truckstops showed their true colors when they caught the FJ/pilot with their pants down. They are not believers of decency and good customer service.
My advice is to always pay with a good Credit card, and I dont mean a ATM/Visa card. Then if there is a dispute and the staff is rude and obnoxious, just walk away and call the Credit card co. You can easily dispute a charge as long as its within 60 days and depending on the card, will give you an instant credit until the matter is resolved. No need to endure BS from a cashier/manager or whatever, just go do it and let them stew in their own juices.
These morons screw us on the fuel prices, high prices on "junk" food so its time to fight back and get even!!!

 

Why would you confront the cashier? They had nothing to do with you being double billed. In most cases its not even the truck stop its the 3rd party biller they use for credit/debit/fleet purchases. Its not done with some evil intent. Its a computer error, a real human never sees the transaction unless you call and say you were billed twice or to much.

The rest about overcharging on everything couldn't agree more.

 

Well if you would carefully read what I said, I actually confronted the Manager. You are right though, the cashier would have no clue as to what the reader did.
However after I did my usual diligence the Fleetone customer service verified that it's the fault of the Truckstop and again, let me reiterate what she said to me
in her own words, "Oh yes, this happens more times than you would ever imagine" Thus, if it has nothing to do with the truckstop then she wouldn't have said to me later that she would have to investigate the error.
She then came back to me with a different tune and attitude and basically lied to me and gave me some #### and bull story about that the receipts matched the days takings and fuel consumption. As if they are going to painstakingly go through that analysis. It doesn't work that way. But the bottom line no matter how you slice or dice it, I'm out $195 and if you are so bright, you tell me how you can tackle a "third party" credit card merchant, that is somewhere in left field operating in Lala land between the Truckstop and Fleetone. I think you have no idea what you're talking about. But thanks for your input.

 

Cash is king. A weak king, but king nonetheless.

 

Last two showers I attempted to take at lake point UT exit 99 i-80, didn't work they were small. And there's nothing worse then getting ready for the shower and the crap don't work . I got videos