My new truck will be

Discussion in 'Trucks [ Eighteen Wheelers ]' started by Oram, Feb 13, 2013.

  1. sdaniel

    sdaniel Road Train Member

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    Sep 7, 2011
    Pelham N.C.
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    In six months we will be joking about how you " fixed" your truck. For now Godspeed on your recovery.
     
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  3. TOSKABG

    TOSKABG Light Load Member

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    Mar 4, 2013
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    Thanks. ..
     
  4. Vio

    Vio Light Load Member

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    Sep 25, 2012
    AZ
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    What truck is gonna be the next one?
     
  5. sdaniel

    sdaniel Road Train Member

    5,511
    4,411
    Sep 7, 2011
    Pelham N.C.
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    This is something that can be worried about later, got a few weeks at least for the cast , I'm sure. Let him heal .
     
  6. Nexwinner

    Nexwinner Light Load Member

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    Jan 21, 2013
    Greenville, WV
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    Oram, I have to ask if you regret getting the 680 and not getting the Volvo 780? If anyone else bought the 680 and have regrets now, maybe you could answer as well.
     
  7. Oram

    Oram Medium Load Member

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    Jan 28, 2012
    WINDSOR, ON, CANADA
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    No. Still I think the T680 is a better truck and better quality. The Volvo still has the issues what caused me to switch. Also I have had the chance to compare few months old Cascadias, and I see the small details, why the Kenworth should last longer, as it designed. They are the only truck maker, who still make some effort to build truck what is not suppose to be garbage after five years. I think it is a great truck, but still quite upsetting the problems and quality issues, also the way how Kenworth leave you on your own, after you left the dealership. I think it would not cost too much to stand up for their product. The dealerships are not representing Kenworth. They are independent services, what bill Kenworth or you. And it shows.
     
    Nexwinner Thanks this.
  8. FLATBED

    FLATBED Road Train Member

    Yes the KW dealer support is not what it once was and hopefully KW realizes this and fixes it
     
  9. Calspring

    Calspring Light Load Member

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    Jun 22, 2012
    Canada
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    Start sending in letters/emails direct to kenworth about the quality of service at the dealerships. What should be written into all of the franchise contracts is a customer service clause and if Kenworth is not happy they can revoke the dealership or force it to be sold to someone else. The dealership will never let corporate know something is wrong so you have to go above their heads.

    Just happened in with the Volvo dealership in Alberta, two are now operated by Volvo, and over the next few months will be making changes to staff, parts supplies etc.
     
  10. deming807

    deming807 Medium Load Member

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    Jul 31, 2013
    Summit IL
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    Just my $0.02.
    I will never buy volvo again just because build and parts quality remain VERY low. I cant get rid of air leak - in two hours my truck is staying "on the knees" with zero psi in susp (!?). There are absolutely no improvement in aerodynamics, rust control, serviceability, fixability, etc. etc. They still get that ugly cheap upholstery. They still get bending poor quality floor. They still got NO xenon (UHD) light, while blasting air with permanent passages about "safety" and same BS. In one word, if you want problems - buy volvo.
     
  11. deming807

    deming807 Medium Load Member

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    Jul 31, 2013
    Summit IL
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    Its useless to disturb them with such a request. Let me explain. For example, 38% of revenue car manufacturers acquire by selling parts and services, mostly parts. I think, truck manufacturers (and reefer unit) are not far away. Why could turbo cost $3600? Is it SUCH complicated to manufacture part? Why ThermoKing unit doors cost $500 each? Its just a peace of low quality plastic. Why could ThermoKing unit signal light (green "T" light) cost $300. Its just rediculous. Same happens in Cummins dealerships, etc. I spent 6 hours (!?) and $500 to change Oil Pressure Sensor ($32) on Cummins dealership. That means manufacturers ARE interested to squeeze every additional penny out of you. And you can do nothing with it. :/
     
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