Pilot/FlyingJ app

Discussion in 'Experienced Truckers' Advice' started by Grumppy, Jun 4, 2024.

  1. Grumppy

    Grumppy Trucker Forum STAFF Staff Member

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    Dec 11, 2010
    West Monroe, La
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    I've been using the PFJ app for about 3 or 4 years now. For a couple of years, my driver code was always stored in the app. For the last year or so its not stored.

    I know when I first downloaded the app, I put in all the info & it was stored. Now I cant seem to figure out how to get it stored.
    I will add this, our company uses a one time code each time we fuel. I get this code from a company tablet in the truck. Again, its a one time code, good for 30 minutes. It was put in place as a preventative measure to keep down card skimming at the pump. I'm wondering if this feature was blocked, so I now have to add my driver code & security code?

    Any ideas? Suggestions?
     
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  3. tscottme

    tscottme Road Train Member

    Sorry, I don't have any help to offer. I loved using the Loves app that had fueling. It allowed me to store everything in the app and turn on the fuel pumps and see my receipts, plus shower and rewards stuff. Only if there was no cell coverage/wifi did I need to use any fuel and reward cards at the pump.
     
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  4. Long FLD

    Long FLD Road Train Member

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    The app stores my info that doesn’t change but I have to enter the one thing unique for the trip I’m on.
     
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  5. 86scotty

    86scotty Road Train Member

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    Call em. The few times I've called their customer service has been super helpful.
     
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  6. gentleroger

    gentleroger Road Train Member

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    Blame my company. It may not be our fault, but I'm pretty sure it is. Our driver number is the primary fraud detection we use, so having it stored in was causing problems.
     
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  7. gentleroger

    gentleroger Road Train Member

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    Once you get them on the line, yes they're helpful. They've restricted what hours you can actually talk to someone, and most times it's a 20 minute wait.
     
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  8. Espressolane

    Espressolane Road Train Member

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    Nov 21, 2009
    Just south of the north 40
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    The app no longer stores the driver ID for fraud purposes. You have to enter it every time you use it. At least that’s what said.
     
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  9. mustang190

    mustang190 Road Train Member

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    Okay, I will ask the obvious question,,
    Why do you need an app to get fuel?
    Doesn’t your fuel card have the info?
    All I do is enter truck number and mileage.
     
  10. Long FLD

    Long FLD Road Train Member

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    Start the pump from the app and you don’t have to worry about having your info skimmed by swiping your card.
     
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  11. Pickleball

    Pickleball Light Load Member

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    Apr 9, 2020
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    And what a time saver, especially if you have to wait in line to get to the fuel island. I can get the 6 digit number before I actually am at the pump and if the weather is wet or cold it keeps you inside for a longer time. It is very important to have good cell reception though...

    To the OP, try uninstalling the app and re-installing it, might help.
     
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