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<p>[QUOTE=&quot;jaffles, post: 12383242, member: 205910&quot;]I feel your pain.&nbsp; I bet the Dealer is short staffed but wants to portray they are shining light of knowledge and service. Someone you can trust.</p><p>I&#039;d keep a simple time line of experiences.&nbsp; Keep calm as well.&nbsp; But come bill time I&#039;d discuss their bill V their information, your down time, and being mucked around.&nbsp; Its not your fault they are short staffed, and to a degree its painful for them, but you should not have to wear all the costs.</p><p><br /></p><p>I also try and keep a good banter with my dealer, or their workshop shift manager anyway.&nbsp; I don&#039;t get any pricing favours but I do get honesty on whats possible and how long reality is.&nbsp;&nbsp; I tend to book lots of little jobs in Fri midday so they work on it that afternoon, then Fri night shift, then Sat morning.&nbsp; Truck has commitments Monday so I need it 100%. The hope is they plan for parts and labour.[/QUOTE]</p><p><br /></p>

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