We have hauled for this company several times, always produce and always a nightmare! They will tell you that you have to be at the shipper at a specific time -the "load will be ready for pick up at 1400." You get there and the shipper tells you it will be ready at a different time "they're still picking your load..." We have spent a minimum of 4-6 hours past the "pick up time" waiting to be loaded, and most of the time these locations are out in banjo country on a dirt road!
When you call RJS about detention pay they will tell you "We never pay detention unless the shipper/receiver will cover it." You look at the rate con and discover the "appointment times" are left blank. When you tell RJS they told you the load is ready for pick up at 1400, as in this example, they tell you "that isn't an appointment, it's just a pick up time." Play on words if you ask me! This issue has literally destroyed the drive day and any continuity of scheduled loads.
Then there's the lumper fees (which we ALWAYS ask about before we accept a load), and they tell you there aren't any, and you get to the receiver and they refuse to unload you until you pay them. Surprisingly (NOT) there is no after hour service to get it resolved. If this had been a single event it would be different, but it has happened every single time. We won't haul for them anymore.
RJS - bad news!!
Discussion in 'Freight Broker Forum' started by ladyvet, Apr 20, 2018.
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I'd think that working for a steel mill is why you only haul steel, but y'know, maybe I'm wrong.
Streetroddreams, jbatmick, p608 and 2 others Thank this. -
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