Robbed by CH Robinson

Discussion in 'Report A BAD Trucking Company Here' started by Greasehauler, May 9, 2013.

  1. Greasehauler

    Greasehauler Light Load Member

    Sep 27, 2008
    Minnetonka, MN
    I normally don't do business with CH Robinson, but this time they actually offred a decent rate. Delivery from PA to NYC. I should've known better.

    This was a "critical delivery" deal. I couldn't be late for any reason. The commodity? Hand soap for one of the offices in NYC. The load was no touch. I arrived 30 minutes before my appointment, double parked on the street (no other choice) and started calling the receiver and the broker to get unloaded. There were 3 pallets with about 50 small boxes in my 53 ft trailer.

    To my surprise, the receiver said this was an "inside delivery" load. This meant I had to go to the 12th floor to deliver. I had no equipment (dolly etc) and I couldn't leave the truck in the middle of the street, so I told CHR that someone would have to come down and get the merchandise. They couldn't find anyone to do so. I was sitting there from 2 pm to 5 pm, while nobody could unload 3 pallets.

    Finally, the broker told me that I would have to deliver the load to Jamaica, NY. This was 26 miles away in heavy NY traffic. The broker assured me that I would be compensated. It took 2 hours to get to the delivery location, then I was asked to shrink wrap the pallets because the boxes on them were lose. Broker kept telling me that I would get my rate confirmation "any time now".

    I called the broker next day (still no rate confirm) and was told that I'll be reimbursed $100. This is for 2 hours detention and 2 hours driving through NYC smack durig rush hour. I told her that I wanted to talk to the supervisor, who wouldn't let me put in a word edgewise. He said that a mile is a mile, wether in NYC or in Montana and I was apparently supposed to be paid 41c/mile. I really don't know where he got this figure. I'm an owner operator with my own equipment and my own authority.

    I know that I shouldn't have moved the truck until I got real change of destination confirmation from these people, but the broker sounded very sincere, so I trusted her. This is really the last load I do for CHR.
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  3. Florida Playboy

    Florida Playboy Road Train Member

    Dec 19, 2012
    "Critical delivery" for hand soap? NYC on top of it? That load had trash written all over it.
    drvrtech77 Thanks this.
  4. speedracer 1963

    speedracer 1963 Medium Load Member

    Jan 12, 2008
    I had a ch robinson broker disp a load from a town below Atlanta ga. when I was sitting in Jacksonville fl. that was to deliver in Nashville tn. the next morning, when I asked him to move back the delivery ? the broker quickly called my company owner thinking he was going to snitch on me then called me back asking me to lie on the logbook for an extra $100.00 bucks. problem is, the Manchester tn. DOT scale was in route and I had computer logs. This dude was trying to set me up and get me busted on false logs ! so beware of ch Roberson and who is dispatching you because there is money under the table going on and your going to take the fall if you get put oos.
  5. Big_Al

    Big_Al Medium Load Member

    Oct 30, 2008
    Out of my mind
    Cheap and Heavy Robinson,all cheap freight, all day long.
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