I recently started working as a freight agent for a small brokerage after spending 5 years OTR. I had to leave the road and work remote so I can spend time with family as there are medical issues involved. Being that I have worked with many brokers in the past, I know what I don't want to do. I want to treat every driver with respect, and get them the best rates possible because I know how many bs rates there are out there. Problem is, as soon as someone hears broker, they all scatter. Any advice for someone new to the game, who genuinely wants to do the right thing?