Summit Truck Group - Be Careful !

Recently bought a struck from these people. Some good some bad.
Looked on TR for information about them but there was none. Couldn't find anything 'out there' either so this is a reference point for someone searching for some info before plunging.

I got backed into a corner in Tupelo, MS in the first couple of days in August. The nightmare started in mid July in Alexandria, LA and then dragged on to Illinois finally reaching break point in Duncan, SC.
I limped to Tupelo and basically broke down in an International dealer called Summit with a view to getting the truck fixed.
I juggled the numbers and factors and decided to explore buying another truck. New or 2nd hand I didn't know. They let me camp out on their yard while I worked through this.
Got a salesman and sadly rejected the idea of a new truck. He found a used one that ticked the boxes with me at another location.
Problem was that he inflated the price of the new truck by $8,000 and then told me that they had 'inspected' my truck and they would give me $8,000 for it part exchange.
LIAR.
So I grabbed my car and went to Joplin MO - where the truck was. Turned out it was actually in Springfield. Salesman took me there and it checked out AND it was $8,000 cheaper.
There were a couple of problems though.
Nothing serious except for one thing. There was an orange MIL light on all the time. It stands for Maintenance Illumination Light. It doesn't mean that the apocalypse has arrived but just that something is a little off center.
Truck drove fine and I could find nothing else wrong. Only thing that caused concern was an Onguard installed which members of this forum explained how to circumnavigate. It has posed no problem thanks to you guys.
Returned in a week and picked up the truck. 70 miles down the road and the effing light came back on.
I had no choice I had to go on. I had lost 2 months money and buying the truck had cleaned me out. I HAD to make money.
In the end all was well though, no thanks to Summit Truck Group.
In 2 days I was in Freightliner N. Little Rock. They fixed it permanently and taught me a bunch of stuff. Thank you FL Little Rock.
The bill was $769 for a sensor. Turned out there was a $700 deductible !!! Which I had to pay !!!
So I did and started making money and turning things around.
I called and wrote Summit and they ignored me to begin with. Then said send the receipt. I did saying that this was something unforeseen and I would split the deductible with them.
Deadly silence.
I have been ignored, pushed to one side and deliberately forgotten about.
Finally I got all my ducks in a row and was able to pay off the finance bank. I asked them about a $450 'set up' fee that Summit had charged me.
Bless 'em they got that back and I completely settled the balance. I own the truck outright now just waiting for the title.

So what is the take away here?
Summit Truck Group are composed of liars and like to cheat you out of unnecessary fees. They are also quite keen on ripping you off right out of the gate on warranties. So you have been warned and Truckers Report now has a reference point for these 'people'. I would not recommend them.

The up side is that I am happy with the truck. Oh and I nearly forgot - I sold that old truck for $5,000 cash money. Yes the truck that the slug in Tupelo tried to cheat me out of. One more thing, said Tupelo slug said he would charge me $4,000 to swap my APU from old to new. Got it done for $1,500 and $1,300 in parts - it runs like a top.
I hope my experience helps someone else.

 

I didn't even make it all the way through your post. It was ridiculous. All the information you need is in the original post. Read it.
You obviously buy many trucks from them clearly you are going to be treated with a lot more respect than a single guy.
Now go and read my post again. You obviously didn't absorb a single word of it. Read at the end as to what happened with the old truck and yes they did manipulate the price. I saved $8,000 from the crook in Tupelo and another $5k on the sale of the old truck. The APU switch was a pure piece of thievery.
READ THE POST AGAIN.
BTW I found out that the guy in Tupelo got caught embezzling funds in another job. So think on buddy.

 

Yes you look at it all wrong.
An impulse buy?? WTF are you talking about?

 

Words fail me! I had the same experience when in 2013 I had my battle with the Russian crooks in Florida. That was somehow attempted to deflect back on me. The thread became polluted with stupid comments.

People come onto the thread and apparently can't critically think through the post. Maybe English is not their first language. The number of virtue signalers and "if they'd only listened to me" types on this forum never ceases to amaze me.
Stop trying to blame and try understanding the post. The blame is, YES, on the truck dealership.
The guy in Tupelo tried to get my old truck for nothing - he lied to try and do that. I sold it for $5,000. He is a cheat, a liar. The people in Missouri also lied and provided no after sales service. These idiots didn't even know that warranties can have deductibles. I would have thought that was the kind of information a truck sales company would want to know.
IF they give a !@#$. These people do not.