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TruckersReport.com Trucking Forum | #1 CDL Truck Driver Message Board
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Summit Truck Group - Be Careful !
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<p>[QUOTE="Misesian, post: 8157796, member: 144423"]I’m a Summit customer myself at their Lowell, AR location and have nothing but good things to say about them. My salesman in Lowell has been outstanding.</p><p>I’m a little confused by your story though.</p><p>Did you buy a new truck from them or used?</p><p><br /></p><p>You say you limped the old one to Tupelo, right? I’m assuming that means it was not in good working condition. Is it not reasonable for a dealer to shuffle prices around to make something out of a non-working truck?</p><p><br /></p><p>When you picked up the new truck, the light was off which means they fixed it. It came back on later and you had to fix it again. It sucks but, if they can’t make the problem happen while they’re testing it, there’s not much they can do. You have to catch it while it’s doing it.</p><p><br /></p><p>As far as the APU, they are a truck dealer and do not mess with APUs. As a result they’re going to charge more because whoever is doing the job is going to be figuring it out as they go, which will generate considerable labor hours than if you took it somewhere that is experienced with them.</p><p><br /></p><p>Their silence regarding the sensor is understandable as I said earlier. They fixed it, most likely did a test run and it didn’t light up on them. To their knowledge it was fixed.</p><p><br /></p><p>You were in a bad situation to begin with and I think that has made the whole process a bad situation. Summit has done very well for me. I sold them my last truck, bought a brand new 2018 from them, and bought and sold my old KW through them I had a company guy in. The old KW I bought from them had problems and cost me lots of money but they were problems that Summit would not have been able to discover. I don’t let that get in the way of their otherwise good treatment of me.[/QUOTE]</p><p><br /></p>
[QUOTE="Misesian, post: 8157796, member: 144423"]I’m a Summit customer myself at their Lowell, AR location and have nothing but good things to say about them. My salesman in Lowell has been outstanding. I’m a little confused by your story though. Did you buy a new truck from them or used? You say you limped the old one to Tupelo, right? I’m assuming that means it was not in good working condition. Is it not reasonable for a dealer to shuffle prices around to make something out of a non-working truck? When you picked up the new truck, the light was off which means they fixed it. It came back on later and you had to fix it again. It sucks but, if they can’t make the problem happen while they’re testing it, there’s not much they can do. You have to catch it while it’s doing it. As far as the APU, they are a truck dealer and do not mess with APUs. As a result they’re going to charge more because whoever is doing the job is going to be figuring it out as they go, which will generate considerable labor hours than if you took it somewhere that is experienced with them. Their silence regarding the sensor is understandable as I said earlier. They fixed it, most likely did a test run and it didn’t light up on them. To their knowledge it was fixed. You were in a bad situation to begin with and I think that has made the whole process a bad situation. Summit has done very well for me. I sold them my last truck, bought a brand new 2018 from them, and bought and sold my old KW through them I had a company guy in. The old KW I bought from them had problems and cost me lots of money but they were problems that Summit would not have been able to discover. I don’t let that get in the way of their otherwise good treatment of me.[/QUOTE]
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TruckersReport.com Trucking Forum | #1 CDL Truck Driver Message Board
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Good & Bad Trucking Companies
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Experienced Truckers' Advice
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Summit Truck Group - Be Careful !
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