Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. terryg247

    terryg247 Light Load Member

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    Where can you find a power adapter for the rm730. The stupid plastic piece that holds the fuse in broke
     
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  3. Kevin Lewis

    Kevin Lewis Bobtail Member

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    Pensacola, FL
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    It had installed some updates. I removed them. Rebooted the device and it is updating several files now including TruckNavigation_v1.0.28.3791.apk.
     
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  4. Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Any DC USB/DC cord will work if it is a Mini USB and rated at 5vdc/2amp, the USB/DC adapter will not work.

    Thanks,
    Mark
     
  5. RERM

    RERM Road Train Member

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    I go to Restore Backup, pick the backup to upload, hit the green arrow and......the Dock closes out, without any data transfer....
     
  6. Mark Kling

    Mark Kling Technology Contributor

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    I have seen that happen on mine also. Are you on Win 10? Try again or does it do it each time?

    Thanks,
    Mark
     
  7. RERM

    RERM Road Train Member

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    OSX 10 El Capitan..does it over, and over....
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    Did you do this?

    El Capitan - Dock (Mac)

    Download the latest version of Xquartz.

    http://www.xquartz.org/
    Install and reboot your computer.

    Uninstall your Mac TND Dock.

    Go to www.randmcnally.com/dock and re-install the Mac Dock.

    Thanks,
    Mark
     
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  9. RERM

    RERM Road Train Member

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    Thank you, that did the trick!....didn't have to re install the dock, it worked right away...
     
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  10. Kevin Lewis

    Kevin Lewis Bobtail Member

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    Jun 5, 2015
    Pensacola, FL
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    Mark,

    Thank you for your help yesterday.
    I installed the updates on my 80 tablet and am now at version 1.0.28.3791 and the device continues to get the "Unfortunately RM Services has stopped" dialog.

    This is beginning to get frustrating. Would seem with the coin dropped on this there would not be this many issues.

    Have I perhaps gotten a bad unit? Or is it as widespread as it appears to be. I hear of a lot of issues.

    I actually purchased this to do a full review of the device for my peers. I have not started taking notes yet as I do understand things happen.

    Thanks in advance.

    Kevin
     
  11. Mark Kling

    Mark Kling Technology Contributor

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    I forwarded this to RM.

    Thanks,
    Mark
     
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