Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. Forest

    Forest Bobtail Member

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    New thread:
    Referring to the Day/Night dimming issue that was reported in April 2016 on the 720, I have poked around looking to see if this issue was resolved. Can't say that I've found anything. Was it fixed or is it still an issue. As for me, not fixed.
    Part 2. Is software version 4.5.3790.1609 that latest update? If so, why is my unit saying that it's been over a year since the last one.
    Thanks in advance. Happy New Year
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    Yes still an issue.. We know what the problem is and put in an fix. RM controls when they release a version.

    Did you get the map updates around March of last year? The one year statement concerns maps, not the version.

    Thanks,
    Mark
     
    Forest Thanks this.
  4. askbob

    askbob Light Load Member

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    Received a refurbished tnd530 direct from Factoryoutletstore. Unit will not power on and none of my computers will recognize it via USB. Using the reset switch initiates Rand McNally on the screen for just a second, but then nothing. Any help Mark?
    I can't believe they'd send out a non working unit.
     
  5. Mark Kling

    Mark Kling Technology Contributor

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    First off, this site is not a legal, nor an authorized Factory site for Rand McNally. Note you will find this site under other different manufactures also.

    You can contact them for a replacement, but this is their warranty..

    Factory Serviced Items: All factory serviced items come with at least a 30 Day warranty depending on the model.

    NOTE - This is NOT a RM Factory store. It basically misleads you into believing it is.

    THE ONLY RM place you can buy directly from Rand McNally is RandMcNally.com

    Call them and see if they honor their warranty, if not start a "conversation" with me.

    Thanks,
    Mark
     
  6. askbob

    askbob Light Load Member

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  7. Mark Kling

    Mark Kling Technology Contributor

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    How did the replacement go?

    Thanks,
    Mark
     
  8. askbob

    askbob Light Load Member

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    In process now. Will update.
     
    Mark Kling Thanks this.
  9. Mark Kling

    Mark Kling Technology Contributor

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    If you updated your Tablet in 2016 and you track your miles, do you see 2016/2017 Miles or just 2017 miles?

    Thanks,
    Mark
     
  10. lester

    lester Road Train Member

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    @Mark Kling I just opened this to post and I see you just addressed my issue, I recently updated my tablet and now my odometer reset and all my previous mileage and fuel logs are gone, not cool
     
  11. lester

    lester Road Train Member

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    And it keeps changing my zoom settings. I set it to 1 mile next I look it's on 6 mile. 0.5 mile goes to 5 mile. It's changed from 3.8 to 3.7 to 3.6 and still dropping. Those may not be exact numbers but non the less it's doing something of that sort
     
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