Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

Thread Status:
Not open for further replies.
  1. Mark Kling

    Mark Kling Technology Contributor

    10,935
    4,201
    Sep 23, 2007
    Statesville, NC
    0
    Live now, West Wing, Booth 68144 inside (behind FedEx) and outside between West wing and Freedom Hall slot 90175...

    Thanks,
    mark
     
  2. Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  3. maker

    maker Bobtail Member

    31
    2
    Jun 19, 2010
    obion tn
    0
    my serial number is A 32 t5b 1706BD
     
  4. johnq

    johnq Bobtail Member

    11
    0
    Dec 4, 2010
    charlotte
    0
    wake up this morning my 700e speakers dead ..idont know whats happend the day befor was working just fine ... mark can you help please....imay need speakers change or somthing ......idid reset didnt help becuse iknow this hard ware problem not a software ...
     
  5. LBZ

    LBZ Road Train Member

    1,760
    1,238
    Oct 22, 2008
    Road to Nowhere
    0
    I do not have the RM, but my Garmin did that & it was software related. Am guessing a glitch at start up? It was in the first thirty days, so it got exchanged. The new one has not done it...yet.
     
    johnq Thanks this.
  6. turnpike

    turnpike Bobtail Member

    27
    2
    Mar 1, 2011
    AL
    0
    useful trouble shooting information I recieved from rand for their GPS units:

    USB CONNECTIVITY ISSUE WITH RAND TND
    Try the following solution:
    1. Make sure the GPS is completely turned off.
    2. Connect your GPS to PC with the provided USB cable.
    3. Now power on your GPS.
    4. This should establish the connection between PC and the GPS in few seconds.
     
  7. turnpike

    turnpike Bobtail Member

    27
    2
    Mar 1, 2011
    AL
    0
    Following two updates are now available for rand tnd 710 and 510

    1. Dock version 2.0.6 / For all users (download without connecting TND; this is for all TND models)
    2. TND version 11.4.1945 / For 510/710 users(TND must be connected)

    Note: If you are experiencing USB connectivity issue; use the following workaround:

    1. Make sure the GPS is completely turned off.
    2. Connect your GPS to PC with the provided USB cable.
    3. Now power on your GPS.
    4. This should establish the connection between PC and the GPS in few seconds.
     
    Last edited: Apr 1, 2011
  8. turnpike

    turnpike Bobtail Member

    27
    2
    Mar 1, 2011
    AL
    0
    INSTALLING UPDATES (I received this from rand support. think this will be useful for all)
    1. Before proceeding to the next steps, make sure your TND is fully charged.
    2.Uninstall existing TND dock software that you may have already installed on your PC.
    3.Reboot your PC.
    4.Install a fresh copy of TND dock software from the following link: http://trucking.randmcnally.com/ctonline/assets/images/tridion/SetupTNDDock_tcm18-190812.exe . This will install Dock version 2.0.6 (download and install on PC without connecting your GPS to PC)
    5.Reboot your PC.
    6.Make sure the GPS is completely turned off.
    7. Connect your GPS to PC with the provided USB cable.
    8.Now power on your GPS.
    9.This should establish the connection between PC and the GPS in few seconds.
    10. Once your GPS is recognized by your computer you will see the TND Dock window. If RandMcNally TND dock software does not start automatically, Run this application manually from start menu or from right side of your PC task bar by selecting McNally icon.
    11. Select "Update InteliRoute TND". This time it will check available updates for your GPS.
    12.Install available TND Device update (download and install while your GPS is connected to your PC).
     
    Last edited: Apr 1, 2011
  9. johnq

    johnq Bobtail Member

    11
    0
    Dec 4, 2010
    charlotte
    0
    still confuse about speakers problem its kind wired no voice but once u touch screen u heard tapping it mean speakers ok just softwar do you guys know wny thing about that any one have such a problem how can ifix it please help
     
  10. bigrigtruckdriver

    bigrigtruckdriver Medium Load Member

    522
    123
    Feb 24, 2009
    Anywhere,US
    0
    Since the latest update I have no sound at all either on my TND 700 no key clicks or voice? What's up?

    I have reset it as well
     
  11. johnq

    johnq Bobtail Member

    11
    0
    Dec 4, 2010
    charlotte
    0
    idid reset ...nothing work
     
  • Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  • Thread Status:
    Not open for further replies.