Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Mortar Man

    Mortar Man Road Train Member

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    Crap,I hope to get this upgrade by tomorrow before I go back out
    :-(
     
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  3. Mortar Man

    Mortar Man Road Train Member

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    Mark

    Just got the update to go through the TND to go through but at the bottom of the release notes it says

    If you have a TND 510 or 710 or have purchased data .... Etc

    How do you purchase data , my TND 500 seems to have updated it now prompts my if I'm loaded or empty etc but how would I know if I need to purchase data
    If I need to purchase data to get my 500 to preform better I'd be glad to do so

    Thanks

    Jason
     
  4. Mark Kling

    Mark Kling Technology Contributor

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    Let me update my Dock to 2.0.8. I was testing on an older Dock version for some prior update issues. Then I will see what happens...

    You should be on version 11.419.1959 now.

    Thanks,
    Mark
     
  5. Mark Kling

    Mark Kling Technology Contributor

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    What Dock version are you running?

    Thanks,
    Mark
     
  6. maker

    maker Bobtail Member

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    Jun 19, 2010
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    On the screen where version is it list portions@2011 truckdowns but i don't see any of that in the poi's.. Were we suppose to get that. An the mm or r they on map update?
     
  7. Mortar Man

    Mortar Man Road Train Member

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    Dec 16, 2008
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  8. Mortar Man

    Mortar Man Road Train Member

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    TND version = 2.0.8.0
    Software version = 11.419.1959.1147
    Map integ test = good
     
  9. Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    You should have not been able to connect to the Dock for updates.

    This is a brief summary of what happens on an Update.

    You connect your TND to the computer. The TND Dock appears (1). Down at the bottom of the TND Dock it should show IntelliRoute Connected in Orange (2). The TND Dock now sees the device ID of the connected TND. This is recorded in the log files (C:\logs) on your computer. You hit the update button and the TND Dock relay's the Device ID back to the Production Server. Based upon the device ID the Production server will compare the files on the server and the files that reside on your computer in your user folder (hidden). Any file difference the server will push to the Component Cach folder on your computer. Once that is done the Dock will ask to Sync to your TND. It will then copy the "changed files" over to your TND.

    1 - To stop this from automatically popping up on your computer boot up - Go to your start up menu and type in MSCONFIG. On the Tab (startup) find the TND Dock and uncheck it. Hit apply/ok. Create a shortcut for the TND Dock on your desktop to access the Dock.

    2 - The TND has to fully boot up to create a Device ID in a file that the Dock looks for. If you do not see it connected try to exit the Dock - bottom right of your monitor you should see a little snowflake. Right click and exit. Now go to your start up menu and find the TND Dock shortcut to start the Dock again. If it still does not show connected then does the TND show as an external drive? If so, then you have a file issue. If the TND does not show connected then you have a connection issue. If you have the latter contact me.

    Thanks.
    mark
     
  10. Karen76

    Karen76 Light Load Member

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    My 710 crapped out on me last week. I've had it for two months before it died. The whole time I had it I had problems mostly with it freezing up. Before it died, the screen was flickering and then went black. Now it won't start.
     
  11. hammer head mn

    hammer head mn Light Load Member

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    May 29, 2010
    mn
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    T5B / Ok its been a week has anything been figured out on the travel center poi???I have sent to emails also to rand.I would like this feature back.Sooner rather than later would be better.:biggrin_2552:
     
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