Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Mark Kling

    Mark Kling Technology Contributor

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    Always best if the TND is in warranty to use the Rand Support for an RMA.

    Thanks,
    Mark
     
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  3. dca

    dca Road Train Member

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    Don't know yet on 500, it appears ok, will know more on road test or two, the errors don't happen all the time, 700 is in my truck and Ijust so happen not to be. did the rent a room, pull out lap top thing, will post when I know.. thx
     
    Mark Kling Thanks this.
  4. Randokuky

    Randokuky Light Load Member

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    I called support today and i have 4 days left on warranty, I also tried what you said to try and im doing the 3 hour charge. I was told they normally extend the warranty out for an extra 6 months so i can send it in (thank god). I like the rand GPS but holy crap they have soooooooo many problems, I had a 510 and after 5 months the sound stopped working so i sold it and let the next guy deal with support. Now this, yeah its a year old but for a $400 item it should last longer.

    They (rand support) need to offer a replacement or something while we have to wait for repairs, I dont want to have to route plan with the #### atlas for 2 weeks.
     
  5. dca

    dca Road Train Member

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    700 series .... 710-047159-EL-12W13 V 3.4 .... Purchased 05/04/12 -

    Put it back in the box and stored it, notice now that the power light is back on,
    however it got hot enough at the power supply to not allow a charge before I put it away

    Correction - power supply light on plugged into laptop - zilch from a wall outlet
     

    Attached Files:

    Last edited: Dec 3, 2012
  6. Randokuky

    Randokuky Light Load Member

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    Well it didnt work still get nothing
     
  7. Mark Kling

    Mark Kling Technology Contributor

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    Return it for an RMA... it should not get hot.

    thanks,
    mark
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    Call Rand Support for an RMA.

    Thanks,
    Mark
     
  9. dca

    dca Road Train Member

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    Well thought I'd run another scan on a 510 unit - first scan had the result of no issues / problems (corrupt files) ..

    second scan produced one issue in need of repair.. will ask questions - post results once repair and road tests are done on this attempt

    rand-scan-diagnostic-repair-510.jpg
     
  10. Shrek98034

    Shrek98034 Bobtail Member

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    Mar 4, 2012
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    Hi Mark, My dock version is 1.0.4693.20239

    Also, I have been running into some very strange issues with my GPS. I have had issues where before it would route me correctly, but now it is wanting to route me way out of route. I am also having issues where routes I normally travel are now saying that it is unable to find a legal route. I have tried resetting my GPS multiple times and it is still acting up. Any ideas?

    Thanks Mark
     
  11. Mark Kling

    Mark Kling Technology Contributor

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    Go ahead and let me know the file in question. There is a minor issue with one or two files in a CRC count, but it does not affect the operation of the Files or the TND.

    Thanks,
    Mark
     
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