The other drivers do it all the time...

Discussion in 'Experienced Truckers' Advice' started by dancnoone, Jan 26, 2008.

  1. dancnoone

    dancnoone "Village Idiot"

    9,922
    3,710
    May 6, 2007
    Mississippi
    0
    Many times we've all wanted to punch/cuss a customer out. The question remains, where do we draw the line on a customer?

    I found my line this past week, at 2 customers.

    It came down to 2 trains of thought.

    Do I want to get fired for severely damaging my truck or trailer. Maybe personal/private property near/around my truck?

    Or do I want to get fired for refusing to do as asked by a customer?

    I choose the latter. And, many of our NEW drivers will face this dilemma themselves and make the wrong choice.

    The request... Back into a space I deemed unsafe, or impossible.

    I didn't flat out refuse at first, but after a couple of attempts I told the customer they were taking their freight where my trailer was...Like it or not.

    Too you guys (old timers) I know what your thinking...wrong.

    One location: The front tandems were OFF the ground, the landing gear was flat on the ground, and the rear right drive was hanging in mid air..touching nothing. The driveway was at least a 45 degree drop in less than the length of the trailer. I could actually see the trailer on my blind side OVER the top of my trailer, it was that severe of a drop. And I was jacked hard and still had to get back under the trailer, with ZERO room to my right.

    The trailer that was already there, was in the only place you could actually get into under "normal" conditions. So I was relegated to this paved hillside location for my setup and approach. Blindside was an absolute no go. Parking lot wasn't big enough to pull past the trailer.

    The customer actually had the balls to tell me, "They do it all the time" But he took his freight where it was....strangly enough.

    The other was a blindside under a 10 foot powerline...DUH! I flat out refused to back into that space. This customer too stated "They do it all the time"

    So, if I get fired for refusing to damage my truck and trailer in the future. I think that's a plus on a job application...in my book at least.
     
  2. Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  3. leannamarie

    leannamarie "California Girl"

    You have to watch out for yourself, because no one else will.
     
  4. MACK E-6

    MACK E-6 Moderator Staff Member

    43,231
    180,379
    Sep 19, 2005
    Baltimore, MD
    0
    No, they wouldn't call it refusing to damage the truck. They'd call it being rude to the customer.
     
  5. dancnoone

    dancnoone "Village Idiot"

    9,922
    3,710
    May 6, 2007
    Mississippi
    0
    My thoughts exactly LOL. But I would know better.
     
  6. finebabymakr

    finebabymakr Light Load Member

    If you had damaged the truck/trailer then you would have been crucified. You definitely made the right decision. ^5
     
  7. curtislyn

    curtislyn Light Load Member

    164
    5
    Jul 16, 2007
    Montgomery, AL
    0
    I would have taken pictures via phone and emailed them to the company via phone
     
  8. dancnoone

    dancnoone "Village Idiot"

    9,922
    3,710
    May 6, 2007
    Mississippi
    0
    Actually, I did want to do this. But I was up against the clock. I was 46 miles from my final, with only 60 minutes to get there before they went home.... 4:00 on a friday afternoon.

    The final was fun too. I had to go against oncoming rush hour traffic, and back down an ally off the street. Not a biggy, but still interesting to watch LOL Especially since I had to come down the street on the wrong side of the center barrier.

    Such is trucking.
     
  9. MXH

    MXH Light Load Member

    101
    6
    Jan 28, 2006
    0
    I was at this horrible place in Boston a few weeks back. I had an awful blind-side into a dock off a busy main street, and once backed in, I was still blocking on-coming traffic.

    While getting loaded, I took some pictures, and I'm holding on to them, because the next time somebody tries to send me back there, I'm refusing to go, and if I get any hassles, I'm e-mailing the photos to the loss-prevention guy.

    They can go ahead and fire me. Any new employer will ask why, and I'll say I refused to go back to a dangerous customer, would you like to see the pictures?

    I guarantee I'll never go back! The problem is that I pretty much have to go everyplace once, because I don't know what it is like before I get there. Once there, the quickest way out of the situation is to get loaded/unloaded ASAP!
     
  10. drfuller18

    drfuller18 Light Load Member

    114
    5
    Jan 26, 2008
    Al
    0
    You never want to put yourself into a position where you know you are very likely to damage something...Just backing a truck alone is enough! If its unsafe and you know beyond a shadow of a dought it cant be done. You tell the customer.. If he say they do it all the time, then you say they may, but not on that truck..Maybe straight ones..Without seeing what you did I cant say either way..But your the Captain of that ship and the next step would be call your company..I have seen it a time or 2 in my career where freight was redirected to another facility, or they had a yard jock dock it and bring it out MT... One things for sure, they will get their freight,eventually..You damage something, Youll have it on your record..And a MVR isnt the only thing to fear in this industry..DAC is another Joke for companys to hurt good people with..Good luck.
     
  11. Burky

    Burky Road Train Member

    I have a customer over in Chicago located in a neighborhood with housing across the street from them. One of the spots they use to preload our trailers is right up against the building, and if there are cars parked across the street, it can be pretty hairy to get into there. There have ben times they asked me to drop an empty trailer into there, and I have told them I will take a look at the spot and see if i can. I tell them that if i do not feel that I can put the trailer in with a road tractor, they will have to put it in spot with their Yard Jockey. It always brings up cries of "the other drivers do it", which nevber has any effect on me. I have backed in there some times, and at other times I have refused to do so, based on the specifics of the parking nearby.

    I know my boss well enough that I know if they were to call up, they would support my decision on this. If I feel that I am risking damage to the truck, I won't make the move. Not everyone has the security of knowing that theit boss has their back, but I have never doubted this where I work.

    Bottom line, you are the one responsible for the truck and trailer and you should not be doing something beyond the limits. Granted, those limits are higher for someone experienced than they are for someone new at this, but no one should ever be outside their comfort zone. You made the right call, and the customer was wrong. "The Others Do It" is rarely a valid argument to listen to.
     
  • Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  • Draft saved Draft deleted