Uber freight is terrible!!! Beware

Discussion in 'Freight Broker Forum' started by 3M Transit, May 23, 2018.

  1. TallJoe

    TallJoe Road Train Member

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    There is nothing to like about them or dislike about them.
     
    Last edited: Feb 13, 2020
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  3. Freddy57

    Freddy57 Road Train Member

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    I've done a few loads for them. The last one I did I got screwed out of detention. I arrived at 9:35 for a 10 appointment. They said I was late and refused to pay five hours of detention. Needless to say, I don't haul anything for them anymore.
     
  4. x1Heavy

    x1Heavy Road Train Member

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    I do not dare put my personal vehicle "To work" for cash income. I don't have commercial insurance for that.

    Now what I might do is have the tank get filled. Oh look its still got gas in it at the end of the day...
     
  5. p608

    p608 Road Train Member

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    Because they collected a fee for their service, just like hauling freight.
     
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  6. kdurden

    kdurden Bobtail Member

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    Terrible experience with this company. The driver has been there since Sunday morning (today is Tuesday) he was never unloaded. Called Uber all day for a new delivery time. I contacted Ryder (Uber's Customer) and I was informed the a new delivery time was scheduled for 6am Monday morning with the confirmation number T05947136227. No one from Uber contacted us to let us know of the rescheduled delivery time. We have missed 2 loads from Uber and was scheduled for another load on today at 12pm pickup thru Uber. Instead we told the driver to take the load back the shipper, HORRIBLE!!!!
     
  7. TallJoe

    TallJoe Road Train Member

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    Calling ahead to the reciever and verifying delivery appointment time is nessecary when using them. Not that they are somehow unique and isolated in such screw ups but the problem is about them resolving such issues. In particular, it is next to impossible to get a hold of anyone there in Uber with authority to make any decision.
    BTW I was on a similar situation with Convoy.
    Their load did not deliver until 4 days later - it turned out at the reciever and the reciever was absolutely adamant not to receive it earlier e.i. work me in.
    Also, at first it was difficult for me to talk to anyone with power to make decisions. There was even an indication by someone at Convoy there that their layover pay was $150 a day - as a response to my suggestion that only $1000 per day would satisfy my sitting there. I also suggested that I could take it back to the shipper for the rate indicated by the last 7 day average on that lane. There was also an option of depositing the load to a nearby storage....but the most remote one

    After a few hours of indecision, I called the shipper's manager - their customer and pleaded to her to allow to deposit the product to a nearby storage and relieve me from serving as a warehouse service myself. She listened and sounded sympathetic to me.
    Lo and behold, soon enough Convoy called me back and said that they were sending me back to the shipper for the last 7 days average rate and they would pay me already accrued detention.
    They did the right thing.
    But yeah with these types of brokers, you need to do your homework. Especially when delivering to places known for being appointment strict.
     
  8. SteveScott

    SteveScott Road Train Member

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    Uber's customer service is crap. If everything doesn't align up just as it's supposed to and they need to get involved, expect nothing to get done and having to do the leg work yourself. I've had problems with Convoy as well, but they at least are generally much more accommodating and will pay a decent rate for layover, detention, or to return a load. These types of problems happen regardless if you run with an app based load, or with a broker. If you're running a load with a broker you don't know very well, problems are ignored in my experience. Forget about contacting them after hours or on weekends.
     
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  9. TallJoe

    TallJoe Road Train Member

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    Unfortunately for me and not so much for you Sir - being already in your 60s and so much closer to retirement, the app-ish world is imminent and inevitable.
    I am afraid to see human interactions systematically replaced with cyber interactions in every aspect of life.
    Major brokers are swaying towards apps - many of which allow bidding as in Convoy. Even C.H. Robinson hopped on the bandwagon.
    I had a guy from Coyote pleading to me to call him instead of booking from their app to prove that he is still needed. The same thing I heard from an XPO person but in their case booking anything from their app is next to impossible because the rates the offer are beyond any critique.
    Outsourcing the brokers support jobs overseas is very common too. The real brokers are hidden behind a cyber wall. For now, only Uber and Convoy don't provide a direct contact but I'm afraid that's about to change too.

    Stores are closing, cash is systematically subdued, schools are pushing for e-learning. Perhaps Covid 19 accelerates all the process but the with or without it the direction the world is going is easy to see.
    Things like Orgasmotron in Woody Allen's movie "the Sleeper" from the 70s are becoming all too real.
     
  10. SteveScott

    SteveScott Road Train Member

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    I actually welcome the app world in this particular instance. I have embraced the tech world since it began in the early 80's and built my insurance company using tech that none of my competitors could grasp in the beginning. I hired top notch programmers and went from a sales organization to one that designed accounts receivable/payable and claims processing software for large insurance companies. I see apps like Convoy and Uber thinning out brokers in the very near future. The good ones will survive offering services that the apps can't, but for the one and done type brokers who aren't interested in building relationships with carriers, their days are numbered, as it should be. If Convoy and Uber don't step up their game by improving customer service, others will. I actually believe that Uber's days are numbered already. Their ride-sharing end of the business lost a ton of money during the pandemic, and they were already in the red before that. Not sure if they'll survive.
     
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  11. TallJoe

    TallJoe Road Train Member

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    I don't necessarily see technologies as bringing something good - I don't hate them the same way as Unabomber did but I hate to buy shoes on Amazon or be cited red cameras tickets. These technologies make people less social and less sensitive to someone else's problems. Like those two young receiving jerks refusing to work me in with the early arrival because they had that little power to say no. They were rather to see the truck turned away and returned back to the shipper, and then another truck to reload the same product and come right back than resolve the issue to benefit all the parties - including the environmental protection. This is what that cyber evolution does to people's mentality - they become like apps themselves - heartless and soulless. Even I have a hard time convincing my 12 year old son to ditch his phone and read a real paper book for a change.
    The purpose of those apps is to outsource customer service to the bare minimum - you cannot expect any customer service when dozens of loads are managed by 1 person only. You call Convoy and you talk to someone from Honduras or Guatemala and when you call Uber someone from Bogota in Columbia answers the phone.
     
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