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TruckersReport.com Trucking Forum | #1 CDL Truck Driver Message Board
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Tricks of the Trade-Occupation Specific Discussion
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Car Hauler and Auto Carrier Trucking Forum
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VROOM-2 Stafford TX BEWARE
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<p>[QUOTE="Bamrbaker, post: 9484630, member: 263091"]They ordered my services on a Wednesday through CD. I had freight on the front, putting the car behind it. They won't hardly talk to you on the phone while you're driving. Everything is text, wasted a lot of time not driving to communicate with them. I had constant text contact with the lady Wed and Thurs. On the morning of the pickup (a Friday) I called and left 2 voicemails with the shipper and never got a response. Tried dispatch for VROOM no answer/ VM full. I drove 163 Miles; the owner of the dealership informs me of the following: "That vehicle has been sold for a week. You're the second carrier to attempt a pick up from VROOM 2 Stafford. The first time was my fault and they charged me $500. It's not my fault this time!" I sent a text to the original lady with all this information and no response. At 1456 I called the dispatch number again no answer VM full. 1457 I called the Stafford location no answer and left a VM. They texted right back and informed me I would receive zero compensation but she'd try to find me another car. At 1552 I got another text from someone else at VROOM asking if I'd picked the truck up. I explain everything, he said ok and hung up. They ending up finding me something half the distance for half the money. Her text siad "I've contacted the customer and he knows to expect your call." 1654 I called the customer and he states he's on vacation in Florida, he let VROOM know that, and I can't pick the truck up until Monday. This all happened late on a Friday; I ended up finding another car to fill my trailer on my own Sat morning. We spent 3 weeks getting vetted for central dispatch and a shipper is allowed to do this. VROOM-2 Stafford just doesn't have their stuff together yet. I sent emails with all this info to CD (they're really no help), VROOM billing office, and VROOM corporate. Doubt I'll hear anything.[/QUOTE]</p><p><br /></p>
[QUOTE="Bamrbaker, post: 9484630, member: 263091"]They ordered my services on a Wednesday through CD. I had freight on the front, putting the car behind it. They won't hardly talk to you on the phone while you're driving. Everything is text, wasted a lot of time not driving to communicate with them. I had constant text contact with the lady Wed and Thurs. On the morning of the pickup (a Friday) I called and left 2 voicemails with the shipper and never got a response. Tried dispatch for VROOM no answer/ VM full. I drove 163 Miles; the owner of the dealership informs me of the following: "That vehicle has been sold for a week. You're the second carrier to attempt a pick up from VROOM 2 Stafford. The first time was my fault and they charged me $500. It's not my fault this time!" I sent a text to the original lady with all this information and no response. At 1456 I called the dispatch number again no answer VM full. 1457 I called the Stafford location no answer and left a VM. They texted right back and informed me I would receive zero compensation but she'd try to find me another car. At 1552 I got another text from someone else at VROOM asking if I'd picked the truck up. I explain everything, he said ok and hung up. They ending up finding me something half the distance for half the money. Her text siad "I've contacted the customer and he knows to expect your call." 1654 I called the customer and he states he's on vacation in Florida, he let VROOM know that, and I can't pick the truck up until Monday. This all happened late on a Friday; I ended up finding another car to fill my trailer on my own Sat morning. We spent 3 weeks getting vetted for central dispatch and a shipper is allowed to do this. VROOM-2 Stafford just doesn't have their stuff together yet. I sent emails with all this info to CD (they're really no help), VROOM billing office, and VROOM corporate. Doubt I'll hear anything.[/QUOTE]
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TruckersReport.com Trucking Forum | #1 CDL Truck Driver Message Board
Forums
>
Tricks of the Trade-Occupation Specific Discussion
>
Car Hauler and Auto Carrier Trucking Forum
>
VROOM-2 Stafford TX BEWARE
>