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<p>[QUOTE=&quot;Bamrbaker, post: 9484630, member: 263091&quot;]They ordered my services on a Wednesday through CD. I had freight on the front, putting the car behind it. They won&#039;t hardly talk to you on the phone while you&#039;re driving. Everything is text, wasted a lot of time not driving to communicate with them. I had constant text contact with the lady Wed and Thurs. On the morning of the pickup (a Friday) I called and left 2 voicemails with the shipper and never got a response. Tried dispatch for VROOM no answer/ VM full. I drove 163 Miles; the owner of the dealership informs me of the following: &quot;That vehicle has been sold for a week. You&#039;re the second carrier to attempt a pick up from VROOM 2 Stafford. The first time was my fault and they charged me $500. It&#039;s not my fault this time!&quot; I sent a text to the original lady with all this information and no response. At 1456 I called the dispatch number again no answer VM full. 1457 I called the Stafford location no answer and left a VM. They texted right back and informed me I would receive zero compensation but she&#039;d try to find me another car. At 1552 I got another text from someone else at VROOM asking if I&#039;d picked the truck up. I explain everything, he said ok and hung up. They ending up finding me something half the distance for half the money. Her text siad &quot;I&#039;ve contacted the customer and he knows to expect your call.&quot; 1654 I called the customer and he states he&#039;s on vacation in Florida, he let VROOM know that, and I can&#039;t pick the truck up until Monday. This all happened late on a Friday; I ended up finding another car to fill my trailer on my own Sat morning. We spent 3 weeks getting vetted for central dispatch and a shipper is allowed to do this. VROOM-2 Stafford just doesn&#039;t have their stuff together yet. I sent emails with all this info to CD (they&#039;re really no help), VROOM billing office, and VROOM corporate. Doubt I&#039;ll hear anything.[/QUOTE]</p><p><br /></p>

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