Your most pain in the ### freight

I sat there for about an hour while the boss sorted it. He told me to run with it and he'll get the bills. About 2 hours later "Have bills. Drop by on your way to NY"

 

That pisses me off. I show up for a pickup and ask for the BOL and the response is "what's that, dont you have the paperwork?" AAAAAARRRRRGGGHHHHHH!

 

oppps wrong thread. I'm still waking up

 

I used to just hate that kind of crap. SOMEBODY there, knew there was something to ship, and called for a pickup. Or maybe the "good fairy" put in the order....
I don't remember if I've posted this before, or not. But we used to have a junk yard, a more or less regular customer, that would never, under any circumstances have the freight, or the bills ready. Their favorite trick on the bills is "we don't have a scale, just estimate the weight for us." The last time I was there, they were less than impressed when they got the transportation bill for several times what the dam thing weighed.
They'd try to send engines and/or trannies with oil still in them, they would not get it through their idiot heads that it had to be drained and on a pallet. Further it had to be SECURED to the pallet.
I was happy when they stopped calling.

 

Do your sales guys or whoever is on the phone with customers tell them they need that? Other than having read you guys complaining about that I would not expect to have to set up my own bol for an ltl pickup any more than I would have to do so if FedEx or USPS picks up a small package.

Personally I would expect all bols to be hand written on standard company forms, or pre filled out deals by the ltl company when the order is placed. That way everything would be done consistently the same way and you wouldn't have a dozen different looking bols for a load.

 

Which is why it seems to me that it would be so much simpler if the LTL company had the BOLs pre filled out while the customer is on the phone with the sales team, then you just show up to the pickup, have them sign it, confirm it is what it's supposed to be, and off you go.

 

-Greenhouses
-Window extrusions
-200+ pound rolls of fabric to Jo-Ann fabrics.
-Anything that was warehouse where they required deckloading shoes, apparel, etc. Back in the day, we did a lot of deckloading out of a couple places: AJ Fritz (Now UPS Supply Chain in Auburn, WA), and Regal Logistics. They eventually went palletized, but before that, we deckloaded up to 2,000+ pieces per pup.
I don't miss LTL at all.