Hi, I am new to this forum and I am looking for some advice. I sent a shipment that was refused by the consignee due to miscommunication. It was all sorted out and delivery was finally made. The initial quote I received was for $1500, but I received a revised invoice which added another $1200 for re-delivery, for a total of $2700. Is this about a standard re-delivery charge? The reasoning I received was that it took almost half a truckload, plus the loading, unloading, and storage. It was 9 skids 7500 lbs. total. Thank you.
So to sort this out, you were billed for miscommunication error? On who's behalf? If the carrier did not screw it up you are being ripped off. Are you the carrier, or broker?
You are the one being bent over being shafted. Miscommunication my foot. The trucking company has to be there on time. With all the fancy satellite tracking to 20 feet anywhere in real time there is no reason why you should be kept in the dark about a problem load. I would put that particular situation into a little black notebook and never run that load again. AND demand information of a precise and valid up to date nature before you commit to a move. If anyone you are asking goes.. uhh... I dunno or we will get back to you etc is giving you the runaround.
Thank you the quick responses. Sorry if my question wasn't clear. I am the shipper. I was shipping an order through a carrier that was refused by the consignee due to an error on their part. Since it was refused, the driver simply took it back to the terminal. I sorted it all out with the carrier and the consignee and it was finally delivered.
Sounds normal, your consignee cost you a bundle with their miscommunication error. They should have contacted you before turning the load down.
If it was "their" communication error, why are YOU paying for it? You're getting shafted, that's why.
Thanks again for the advice. Yeah, we're going to have to sort out who covers the charge. I just wanted to know if that amount of the charges was pretty standard. They told me there would redelivery fees, but I didn't know that it would almost be as much as the initial freight charge. But I don't really know so I was looking to get an idea.
As for the price, IF YOU WERE RESPONSIBLE, that would be a decent amount, IMO. Reason I say that is because in some cases the trucking company would have returned it to you. So, the charge would have been the same as the original. And then you would have had to ship it to your customer again. So, your $2700 could have just as easily been $4500. (If it were your fault)
Tankers get 1/2 rate to return rejected loads. Used to send trucks of denatured alcohol to Phillip Morris. SD 4A 190 proof was 190 proof ethanol, methylene blue dye and nicotine. About 1/10th of the trips, the shipper omitted one of the seal numbers [every outlet was sealed] and it would be rejected. That's why every smoke tastes the same, the alcohol would transport the nicotine into the tobacco and the blue dye [ a carcinogen in Cali!] showed where they had sprayed the added nicotine...ready to quit???? Full rate there, 1/2 rate back to have that one seal number written on the bills and full rate to re-deliver...the owner operators smiled all the way home and back again!
