Taking on Goliath---My Fight With TQL

Good advice here but I always thought 15 minutes was too long to wait. I expected a rate con to hit my email immediately while I had the broker on the phone and that's not a big ask. Too many of them would easily comply with it for me to cut slack. Even TQL would immediately send over the load sheet right along with the rate con if you insist on it. Everybody's always got an excuse... "yeah, yeah" *click*...

 

What prevents any party from cancelling verbally?

 

You're right. Alot can happen in 15 minutes.

 

You’re really just full of it don’t think this ever even happened.First a rate confirmation agreement is that an agreement not a contract.A broker or the carrier can cancel the load after signing it .You not knowing that is why I don’t believe your even a o/o .Now you can try to get tonu charges if the load cancels(if you had a true contract that would be covered in it)but if you cancel a load are you then going to pay the broker for cancellation

 

That's what the discourse on these forums are for. To learn and to pass along anything you've learned. These forums are my "go-to" for anything related to trucking, even before Google.

 

Yes, I don't understand why some people here say I should have listened and done what they said. The interesting thing is, NOTHING has been documented in writing. The only notice was the short-pay they sent to my factoring company. All the phone calls, emails, etc. They have responded to NOTHING.

You seem well versed on this topic so maybe you can come up with a reason for something that really doesn't add up and has been gnawing at me. Why didn't TQL have the shipper not release the trailer? Why didn't TQL send me the cancelation request in writing BEFOREHAND? In the past, whenever a broker or shipper canceled, they sent me a new ratecon with "Load Canceled" written in red marker. Something really is FISHY. I find it hard to believe that a broker of this stature would not create a paper trail.

 

Alrighty then! I have just learned that a RATECON is not really a contract and therefore unenforceable. Crap. What do we use then as a binding instrument? A napkin maybe? Yes, a broker can cancel a load. I know that. It has happened before. But there is common protocol to follow. You can't just do it verbally. Well, I guess you CAN do it verbally, but any carrier would have to be a special kind of idiot to agree to this. You're right, I'm not an owner-operator. I have just been dreaming it the last 2+ years.

 

Fair enough. So explain to me how I am wrong? Exlplain to me how what TQL did is right?

 

An agreement is a legal binding agreement but in a rate confirmation that we are talking about it’s very open ended there’s not a lot spelled out.TQL in my opinion is very shifty in how they do business but is shifty illegal? I personally don’t use broker freight anymore but when I did it took me about a month to figure out TQL and would only use them to get home and then only if my regular broker didn’t have anything.But if you build good relationships with brokers which are your customers .Always remember who pays you is your customer they will typically work things out.when something unexpected comes up. I personally in the same situation would have called the broker made them aware that this isn’t what we agreed on and tried to work something out