getting 100 $ deducted because bol wasn't sent at the time when broker asked ?

Or no 4G

 

All im hearing is excuses ... im sure it was written in the rate con somewhere. U know communication is key. If u cant get it in right away, a phone call is very easy to make.

 

U r finding excuses to charge $100 for nothing
U need that POD so bad then U pick up phone and U tell'em " POD now please". Like a normal person would do. But no it is all right to purposefully wait hoping they don't read the fine print and then charge.

 

Just like all other excuses not to pay detention,
Layovers and such.

I do email my PODs right away, or upload but I can see that a company driver may not realize that it is needed for yesterday and that he needs to directly communicate with brokers.
Sometimes it may not be too good for a company driver to directly talk to brokers.

 

Joe,

For starters, this is a crap charge, IMO, and I do not do nor allow my team to do things like this - super shady IMO. But don't think that these type of charges don't happen. I have a customer that requires the POD within 24h of delivery or there is a "late fee" of $150 because to that customer until he has a POD the load is considered on the road. About 50% of carriers can't seem to get me the POD within 24h of their delivery appt. I have to have someone who's job it is to call these carriers within 2 hours of being told the driver is unloaded by the dispatcher or driver (sometimes it takes up to a week to get the POD - granted, this is the exception). I don't charge the Carrier because I include the chance of it happening when I quote the rate. Some times I get an extra $150, some times I don't. But I still have to pay someone to follow up on the carriers (or do it myself instead of booking trucks, prospecting, or generating income). So no matter how you cut it, not doing what is required on the Rate Con costs someone money.
According to OP after they asked he still didn't send the POD (Although, I agree it was a clerical error that is easily fixed - and was fixed right down to giving him back the $100) and it wasn't until they hit him with the $100 fee that he got the correct information sent over the right way. And that was still days after delivery. I can agree with you that is can be not good for a broker to talk to a company driver. But then its the company's responsibility to make sure the driver sends over the POD as soon as he is unloaded/goes on break. There are 13h in a shift and ANY driver can only drive 11 of those hours. That's 2 hours to get the PODs/other paperwork done. You really think requiring the driver to get the PODs over quickly is unreasonable?