Getting Ryder to fix there leased trucks...

Im working for a company that leases trucks through Ryder currently and am having a difficult time getting them to repair the truck Im driving (2015 international). Seems I'm being shuffled around while nothing ends up getting fixed on my truck.. Very frustrating to say the least. I'm sure the company I'm working for pays a premium for these leased trucks so it seems we should be getting premium service but that isn't the case in any shape form or fashion. Does anyone know of any ways to get them to fix there trucks your leasing through them? Seems for the amount they charge to use there trucks they should keep them in proper running order but that doesn't seem to be the case at least at the location I'm dealing with. To be more specific the ac on the truck is having issues and they can't seem to fix it? Am I expected to just run it like it is and take it or should they be supplying me with another truck with a working ac? Should I take it to another Ryder location miles out my way in hopes they will fix it? Should I take it to another repair shop and have my company bill them for it? Call Ryder hr or something and complain? The truck also has front end issues and they'll say they've fixed it just for me to get it out and find out they've done absolutely nothing on it. It's a huge pain in the neck to take the truck to them in the first place being I have to find a ride back to the yard and then another ride back to pick the truck up I might also add. If this was my personal truck I'd leased through them I'd know everything but as it is the company I work for handles all those details and it doesn't seem like they have much more of an idea on what to do either although they did say they are supposed to supply us with "loaner" trucks if its going to take more then 4 hours to fix them. Of course they never have any loaner trucks available..

 

Right.. Funny how these company's want to make it out to be your problem isn't it..

 

So how do you think I should go about getting the company I work for to do something about it? Tell my supervisor something needs to be done about Ryder not repairing the trucks? Then what? Wait? Tell him I'm going to quite and get another job if somethings not done about it soon or something along those lines? Park the truck and tell them to get me another one from penske or something? Just trying to get some ideas on how to deal with my super/dispatcher..

 

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