I've had a PA ez-pass for about 10 years and never had an issue like this. I don't scrutinize my invoices, but do spot check transactions once or twice a month. The funny part is most of my tolls are away agencies. I usually stay off the PA turnpike because it's so darn expensive. So I logged into my account and looked around. There's a paper form for disputing charges. Also, in the commercial account terms and conditions (and printed on the protest form), the protest has to come in no later than 45 days after the transaction. Maybe you can get to someone high enough in the food chain to hear you out and review your proof. Maybe get a credit for some of it. Fact is, they really don't owe you anything for transactions over 1.5 months old. That said, soon as you say "lawyer" that's all you can hope for, since that is what you agreed to. The lawyer is going to cost as much as the bogus tolls and still probably lose the claim. If it were me, I'd take it as far as possible through their ordinary channels, possibly a supervisor if you can get to one. If their Harrisburg office isn't locked down so they can hide from the public because covid, that could be an option if it's not too far out of your way. Just show up with your evidence in hand, humbly asking for their help and try to act right even if they refuse to help. Failing that, I would chalk it up to an expensive lesson on why I should review electronic toll transactions regularly. I'm not judging by any means. It's an easy thing to overlook. Good luck.
Good point about the expiration time to dispute. I didn't think of that. Still, there's some fraud going on here and PA should be made aware.
@Ridgeline had issues with PA turnpike. Currently they are out over $100 million because of the crappy system. Took away the toll workers and everything went to shizzz. Pennsylvania Turnpike lost $104 million in revenue after switching to all-electronic payment, report says
That article isn't adding up to me. They're blaming the cameras but IMO the camera issue was there for years before they ditched the workers. Even my most recent issue was camera related. They refuse to admit it even when confronted with irrefutable proof.
Because the issue has always been there from the beginning...uncorrected. Now, it's turned into a monster since it's the sole provider of tolls transactions. Before it may have only been used for billing about 25 percent of the total transactions. Now it's 100 percent and still just as unreliable and faulty.
I think the losses described in the article are mostly involving vehicles that don't have an EZpass. Obviously the first thing they do with a photo capture is match and charge an existing EZpass account, and with few exceptions such as yours and OP generally works ok. Now that they ditched the workers, all those cars that dutifully stopped and paid at the cash box just pass through now. They aren't saying the cameras are foolproof, or any better than before. What they are saying is that mailing and collecting invoices on out of state non-EZpass registrations has proven to be a lot more problematic than they counted on.
