Yea I edited my post as I was really mad but I still stand on what I said. These mechanics or shop personnel think they can just say and act any way they wish towards the drivers. Rug why should a shop manager or whatever you called him have the power to get a driver fired? It seems to me the drivers are the ones that are the bread winners for the company and therefor they should be treated with respect when having to visit the shops. I could understand if a driver walks into the shop with an attitude. Like I said before this is a 24/7 operation so why are the shops closing at all? Seems to me if you got 40 trucks needing service you keep the shop open 24 hours. Then you get the trucks back on the road faster. That should be the #1 priority of every shop. But it's not that way now is it? So drivers have to wait days and days for a simple repair that will take just s few hours. A B-service should not take three days to complete if there are no big problems with the truck. My right bumper and fog light should not take five days especially when they have the parts in stock. Five days who in their right mind would not get upset for two hour repair? BigShrek72 who started this post you want to help drivers out? make it your number one priority to do something with these shops and get rid of the ones who think they can just treat drivers any way they please.make it so we can get things fixed in a reasonable amount of time. I deliver your loads on time. I put my life on the line everyday and all I want when my truck needs service is to be treated like a human and to get it fixed in a timely manner. If you cannot do this then my time will be up and I will move to new company where I will get better service. They are out there because i worked for one that would never leave a driver waiting for days on end.Quit trying to save money at the drivers expense!!!
This was on Monday when my Truck arrived and this 90 was the number given to me by the service writer, and yes they did get out many trucks including mine Weds evening. Actually while I was online and went outside later found my truck was "done" somehow, they fixed 2 items on my 6 item list (this is how they speed things up), didn't even put new wipers on or give explanation of why not now how easy is that. I got my truck out when I could drive it out, I'll break down at a volvo shop somehow on my own shortly.
When the shops get too far out of line is usually when Jerry fires up his personal rig and heads to that shop for "repairs"! It wasn't too very long ago that he went down to Laredo and terminated the entire shop, including the shop manager, and a few in the dispatch office. Sounds like Lancaster should be getting ready for a "visit"!
Yea I hope so then maybe he can pull into most of the shops and fire everyone and start from scratch. Some of these people think we have nothing better to do then sit for days in the drivers lounge or checking on our truck. Change needs to be made soon. A lot of drivers are losing pay and Swift is losing income..
When I was a company driver (2007) I didn't run into this much. They were pretty on-top of things. Yes, it took longer than it should, but ten days?? But then, again, I didn't take my truck to the shop for wiper blades, lights and fluid top-ups. I did that myself. I'd get the parts and fluids from the shop in most cases, but I'm not going to waste my time waiting on them to change a light bulb. If your attitude is "I just drive it. I'm not paid to fix it." Well, I guess you'll be the guy sitting around losing money while the shop takes care of real problems. So you see? You do get paid to maintain company equipment. I'm not saying that's the case here, Bluebonn. You're not the one complaining about wiper blades. I've replaced lights, wipers and even mud flaps on the road, got a PO from my DM and turned in the receipt....for prompt reimbursement. The only lights I take a trailer to a shop for are the top marker lights. I don't have time to hang out waiting for a tail light. The shop will give you whatever lights you need, bungee cords and wiper blades. All you have to do is go ask for them. Refusing to replace wiper blades and lights is, in my opinion, just as lazy as dropping a dirty, garbage-filled trailer at the yard and then whining when you have to clean up after somebody else. If more drivers would quit plugging up the shop with light and wiper changes, maybe the shops like Lancaster wouldn't have "90" trucks waiting for stuff. For the record, I have never waited that long at any Swift shop. Longest I've ever waited was half a day to get in. My first truck had such a grocery list of stuff wrong with it that it took a couple of days to fix, but they did get it into the shop. (New radiator, among other things.) Rant over.
Columbus terminal: Walked in the shop to get some windshield washer fluid and grease for 5th wheel. Told shop guy I'd just needed the stuff that I do the refill and grease myself. Was told to "Get in line!!!!!" (I didn't get in line!) Right now I'm getting unloaded at a customer that would have gladly unloaded me yesterday if only someone (CSR?) would have taken the time, as I asked them to, to call the customer and set up an earlier appt. Net result: I'm unloading 21 hours later than I could have. This has cost me (and Swift) money. BTW, dispatch instructions said, "Do not call the customer". If I had had the option of calling the customer directly, I would have been long gone YESTERDAY and Swift and I would have been $$$ ahead. Maybe my DM didn't ask the CSR to make the earlier appt. Maybe the CSR is not at fault. Maybe, maybe, maybe.... Folks, it's all about communication and a steadfast focus on progressing toward the next revenue source and getting that revenue as soon as it can be gotten. That's not greed, that's good business practice!
I also will replace on the road. Replaced a air line. 3 weeks ago. Still waiting for the reimbursement. Sent in the receipt now twice, and circled the ref # that I was given.
Call payroll to make sure they got it. Stay on top of your DM. If Swift is getting this lax on things, it's definitely not the same outfit I remember from when Jerry first took it back. Sumthin's not right.
Crap! I hope payroll isn't going into the toilet too. Payroll has been one of the things I have been able to depend on being on top of things.
I believe that they did receive. It was sent in the same trip with a scale ticket. Reimbursed for the scale ticket. Not the repair. The receipt was from Car Quest. I am wondering if they are thinking that I am trying to get away with something. Did not get a PO from DM. Just ref # from Road