What to do with a lying broker?

If I signed a rate confirmation that included a specific delivery date and upon contact with shipper found out that that was not correct said rate confirmation is open for renegotiation. That may involve additional money to compensate for lost income or offloading at a different location.

Either way if the broker did indeed lie to get this load covered he needs to be out of pocket make it right.

 

It does not matter what is right and what is fair. What matters is the profit. That guy from FAK has to make money for the company. If he made $500 on that load for the company, but has to pay you $1000 in extra charges, he might get fired. He will try to do anything he can to keep profit in their pockets.
If the broker is independent and takes care of his reputation, then yes, maybe he will loose money, by making things right for you. But with these agents, working for big companies, you have no chance for something like that. The most you will be payed for, is what's on your rate confirmation and the contract.

 

He asked for options, I gave one. Whatever you want to do and put up with is on you. And yes, I don't care if a dishonest broker looses his job, he probably shouldn't be doing it anyway if he is this bad at it. On a load like this that happened to me, I gave the broker their options, and within a couple hours, I had a new appointment, new rate con for the money I wanted, and problem solved. Being un-informed in this business means you will be taken advantage of. Know your rights, know your business. Once a broker knows that you know the boundaries, they will usually give in

 

You just dealt with a good broker

 

If the broker is telling the trucks on Thursday that they can unload on Saturday and then changes it to Sunday then after talking to customer we it becomes Monday, it makes me think that the person is either lieing or incompetent. Incompetent people being fired does not seem wrong to me.

Good brokers value the truck as well as the shipper and receivers. This does not seem to be the case here.

 

Well exactly, yes, he deserves to be fired, but he won't, he will screw you over instead

 

And be more willing to do so to the next guy because people are unwilling to stand up for themselves. The truck is just as important as any other aspect of the supply chain and people need to stop being taken advantage of.

You seem to be ok with the brokers making money. The truck needs to be profitable as well.

 

Seems like we are on a different page a bit, but ok.
I am totally ok with brokers making money, that's like having a salesmen in every state and in every city.
I am in NOT OK with what that FAK broker is doing, but realistically thinking, if OP is getting screwed already, he is not gonna get taken care later on, he is not gonna get paid $100 per hour detention, or $500 layover fee, because it's not in the rate confirmation and it's definitely not in the broker agreement he signed with FAK.
This situation is also not worth a legal battle, because it's not worth it to fight for extra $250.
All I see in this case scenario, is OP getting another $250 and that's it. I hope he will come back next week and post the outcome and if I end up being wrong, I just will be happy for him

 

Like I already posted, the best way not to deal with these kind of situations, is to avoid them. Gotta call the shipper and receiver right away after getting the rate confirmation and confirm appt times.
If you do end up getting screwed up, just avoid dealing with the same people again

 

you guys are giving kroger way too much credit. i've dealt with them. i've had many loads delayed because they say the appointment is a different day than they gave on the appointment line.