Summary
Overall
Home Time
Equipment and Maintenance
Dispatchers and Managers
Salary Surveys
Share Your Experience
Rate and review FedEx Custom Critical
Share the salary you were paid at FedEx Custom Critical
$Ratings and Reviews
Former Employee - Oct 20, 2025
Pros
Rate per mile was good
Cons
No common courtesy, closest truck gets the load no matter how long you have been sitting.
Former Employee - Jun 22, 2024
Pros
Big company support
Cons
Not good for solos
Former Employee - Dec 15, 2023
Pros
None
Cons
To many to name
Current Employee - Apr 29, 2021
Pros
I don’t found nothing positive in one month.
Cons
Everything is negative, a headache a nightmare.
Current Employee - Apr 23, 2020
Pros
WAITING. you will sit DAYS. Not a lie.
Cons
WAITING sucks 2 plus days. Excuse is that they wait for premium freight. Believe NOT
Salary Surveys
Owner Operator - 5+ Years CDL Experience
Surveyed in Ohio on Oct 20, 2025
Current Employee
No
Company Driver - 1-5 Months CDL Experience
Surveyed in on Apr 29, 2021
Current Employee
Yes
Owner Operator - 1 Year CDL Experience
Surveyed in Elizabeth, NJ on May 1, 2020
Current Employee
No
Owner Operator - 5+ Years CDL Experience
Surveyed in Texas on Apr 23, 2020
Current Employee
Yes
Owner Operator - 5+ Years CDL Experience
Surveyed in Tn on Jan 26, 2020
Current Employee
Yes
Discussions
Hard Worker
Oct 6, 2015
Any Owner-Ops at Fedex Custom Critical here?
Q: I've applied here, Universal Truckload Services, and Crete Carrier. I'll be buying my own truck and becoming an owner-op. Trying to find out more about FedEx Custom Critical. All I know at this point is it's $1.50/mi loaded and $1.00/mi empty + $0.20/mi Fuel Surcharge. All 48 States + Canada & Mexico.
Are there any other owner-ops here, that can tell me more about their job? Is there usually enough freight to do 3,000/mi or more per wk? Any other info you think I should know going in, would be appreciated, whether it's Pros or Cons. Thanks
A: Well numbers are a little high you have their...
We have an avg about 550 miles loaded, 250 miles empty per load... we are a team..
Last week 1598 miles loaded, 3,798 truck revenue...
FedEx custom critical is definitely not the place to make a lot of money.. the first warning sign is they have a lot of driver relations people.. if the drivers were happy why would they need any?
Also look at the turn-over rate, each orientation is about 30-60 people, twice a week...
They pit all costs onto the driver (if your late they fine you 25% of the rate).. if you ever chose to leave, would cost you (removal of qualcomm, graphics, repaying the sign on if you leave within the first year) ect ect..
You would be better off signing on with landstar, or Schneider
Hazardous
May 18, 2015
Fedex Custom Critical...worth while or waste of money?
Q: Hey ya'll. My wife and I are driving with Schneider on a pretty nice dedicated account. We have been driving for a few months now. 5500 miles per week, every week at .36/mile. We loooove driving, and want to look at O/O and ultimately a small fleet. I have been looking at FedEx Custom Critical. I like the idea of a straight truck and expediting. Maybe putting a team in there eventually and so on and so forth. What I really want to know is what people are getting for miles right now? I am based in Fort Worth, with the FedEx terminal just north of me. What's the work like?
A: They put all of their contractors on a low flat set rate per mile not long ago. So basically have reduced their expediting time critical services to the lowest common denominator looking for wheel holders happy to turn big miles. While they rake big bucks off the top. Not to mention expediting is not really a segment where you turn a lot of miles anyways. But I suppose big companies are trying to change that so it pays nothing like most any other freight. There are consequences for turning down loads. I would look elsewhere. Really not such a good company the smart operators who used to make great money there have all left for better opportunities.