CR England is the ultimate second chance company. The CDL training they provide is terrible and is extremely overpriced, even if you work their 1 year contract. FYI, they now hire people as CDL instructors for their backing range who only have 3 months experience driving, so take that as you will. The hotel facilities in SLC are disgusting as others have mentioned so bring disinfecting wipes and shower shoes with you if you decide to brave it. Most Phase 1 trainers (your OTR training phase) are only in it for money, leaving students only with the understanding of how to drive the truck forward. OTR keeps you out of getting a good check but dedicated runs can make you money if you get on a good route or you’re willing to break your back for the dollar store runs. Dispatchers are a mixed bag and can vary on quality. The company micromanages you to a T with safety meetings and videos that not even the CEOs who preach about being drivers themselves care about. They force you into team driving or training unless you’re absolutely lucky. You have to fight tooth and nail for detention pay. Equipment is limited to basic Freightliner Cascadias with a very small selection of Prostars and Petes made in the past 2-3 years, but they are reliable. Qualcomm units are very buggy. May the Lord help you if you’re stuck on the 3 bunk trucks for training.
Overall above average - not awful, not fantastic. This is on the company side in the reefer division, not lease. Dispatch is for the most part great. A few bad eggs get snuck into my dispatch team occasionally but overall my main team is professional, polite, and prompt. They keep me rolling consistently and have given me what was promised when I was hired. One particular yard Prime has (not the terminals in MO, PA and UT) has issues that are CR England tier terrible but if you stay away, you should be good. Loads are consistent and you're dispatched fairly. My bad weeks average in the low 2000s for miles, but my dispatcher aims to get our fleet 2300+. Shipper and receiver times can be tight. Dispatch and sales don't pressure you to run in awful weather and actually encourage you to shut down if the conditions are bad enough. They will attempt to have you run illegally on rare occasions but don't push if you refuse and stand your ground. Shippers and receivers that have a tendency to hold drivers for long periods of time have never lasted for longer than 6 hours from personal experience. There's plenty of drop and hook accounts as well. My truck broke down a lot in my first year with Prime, but runs great now that most parts in the truck are replaced. Lightweight cabs are too small but are required for certain fleets. Prime has you pay for equipment (tire chains and cables, load locks, abloy locks for the trailers) and take it out in installments. The equipment is yours to keep if you so choose but it's still a shady practice to put on a company driver. If you make a stupid mistake that requires money to be fixed, prepare to see that come out of your check too. Trailers are generally well maintained but drivers have a tendency to drop trailers with severe issues (i.e. having a tire with 3/4 of the retread gone) that require a road assist call before moving it further and should've been dealt with long before being dropped. Prime also encourages you to DIY repairs for small stuff so they can reimburse you pennies for it instead of paying an actual shop. Home time is 1 day off for every week out. They expect you to stay out 4-5 weeks minimum before taking time off. You have 5 days max to take off before they want the truck back. If there's extenuating circumstances that keep you out of the truck (like a workers comp injury) they won't expect the truck back after that time. Regular trucks are Freightliners, Peterbilts and Internationals with Freights taking up the lions share of the inventory. I've only seen lightweight Freightliners. They phase out lightweights around 350,000 miles and regular cabs at 500,000. Pay is higher than average compared to other megas if you're just starting out. They start at 46 cpm and add 5 on top if you drive a lightweight. They offer fuel bonuses if you stay above 8 mpg. Safety and service bonuses are also offered.