This bunch is the stereotypical group we have all heard of in the business. I was there a few years ago for orientation. All we heard was, "if this happens, it's your fault and you will pay for it (or you will be fired because of it)," for even the tiniest infraction. Seriously. I nearly made it through the orientation, but I couldn't stand the BS piling up around me. Like many before me (according to the motel employees), I left early enough to get a position the next week. I did.
There's a simple reason the well deserved nickname "Heartless" Express is legitimate. First, the dispatchers could care less about you. They are even secluded away from the drivers so we could not get to them!!! Next, when your dispatcher thinks they have you conned, they will see if they can get you to WORK FOR FREE!!! This is the scam. They allow their favorite drivers (butt kissers), drop trailers at an approved location (or terminal), and then they try to con you into delivering the load which is now a local delivery. The catch is: YOU DON'T GET PAID!!!! There are no local drivers for Heartless Express. All they want to do is say "everybody else does it!!!"
This is a "hurry up and wait" operation. Too bad. This company has so much potential, but does not see it. For orientation (Monday - Friday), they put you in a new, yet very tiny little room at the local Motel 6. The room is approximately 10 feet wide, seriously. On the first day, you experience a pre-employment screening. They refer to this as a DOT physical. I can't see how it can be confused with an actual DOT physical. It is a joke. the usual stuff for the rest of the week. The equipment (late model Kenworth T-660's and T-680's are nice. As I write, several units have Wingman systems installed and cameras. The one odd thing to note is that only people with their fingerprint registered into a security system may enter the buildings at the Tulsa Headquarters. Drivers can not enter the main building!!! They can enter the maintenance bay, but that's it.