Partial rejected load, how would you handle this?

Best is to never allow something to be put back on your trailer, if it's a wrong product/quality issue. If the problem is caused by your negligence/your equipment issue, that's a different story.

 

Typically, they put it back without asking for permission. Not ordered product too.

 

What i said before covid you would pull the truck forward as soon as the last pallet is off. My drivers have done it many times. I've had a couple drivers pull forward and hand stack it in front of the dock door.

 

How did that go over? I ask because I have thought of doing that before.

 

If it's on the BOL and wasn't ordered/wrong product, your contract is done when you deliver. If you're not afraid to p#$$ someone off, it works the problem out very fast. You're under no obligation, unless by prior consent to do any more than what you did. If in any way it could be the trucks fault, you'll have a claim.

 

I've never used these cunning tactics, neither saw anybody do it. But OK some may have done it with success.
Still, often these docks have red and green lights. Hooks holding the ICC bar. Moving the truck on red is not pretty either. Besides, how's it better not to have the refused product on the trailer when the BOL is noted otherwise? I don't want to go into polemic over this. The way I see it is that whenever they reject the product, they should have the right to put it back on the trailer but I also wish there was a firmly established protocol that after a given time of indecision that costs a carrier a cancelled load and revenue loss there was a method of getting rid of the product without holding the carrier liable, especially if the rejection was not the carrier's fault. Thankfully, my rejects as a carrier always ended up without much drama and never cost me anything other than a little wasted time. I was never found liable either.

With little stuff, like a few torn boxes of some juice concentrate or tortilla chips, I'd just dump them to a garbage container at a truck wash upon their permission and/or fee. I think , it was Uber that had some doubts whether I had the right to do so and they had even sent me an authorization to donate the product then after a week or so they requested a donation receipt... but the boxes were leaking red sticky fluid, staining the floor and I was not going to go out of my to way to some church to request them to accept such a donation. So I got rid of the boxes as I saw fit.

 

Difference between customer freight and broker freight. With customers we know exactly what to do, how it's going to be done and what they are going to be charged. With broker freight it's a crap shoot. From experience, if the wrong product but it's on the BOL your contract is finished when you arrive at the receiver. Unless you have given prior consent(in the broker agreement)you are under no legal obligation to do anything else with it. Their refusal doesn't extend your contract. If you leave their property with it you have little recourse.

Plenty of docks don't have locks or just unlock and pull ahead. Most places now not allowing anyone on the dock makes it harder.

One place tried to file an insurance claim but couldn't provide anything to prove we agreed to haul it somewhere else.

The 4-5 times we unloaded it the broker refused to pay but did in the end.

Always best to work it out, but we don't take demands beyond what we agreed to very well. Been DNU'd many times but as you work up the chain it goes away.

 

20 years of driving my own truck and had a load left on or rejected twice. First time i had pipe for a drilling rig and they said they didn’t have time to unload it, I’d have to wait until morning and they “might get to it” or i could take it back. I did like you and called the shipper and after 2 hours of no response i took chains off the load hit a couple gears and turned left and the load unloaded itself in the side of the location. I drive off sent my BOL in a got paid. Never heard a word about it.
Second time they left a few pallets of Hardie board on me “it was damaged from straps “ they refused to pay for return trip . I took it home and got a buddy with a towing company to offload it and sold it piece by piece .
You gotta make an effort to do right but don’t bow down to any p*ss* ### broker or dispatch shipper ... It’s my truck and i have to make money . Can’t do that with someone’s crap on there .

 

Wouldn’t it be best to make it a regular practice to pull forward of the dock and walk back and look into the trailer before going to the gate.

Years ago it was a no no to drive anywhere with the doors of a van or refer open if you weren’t backing up to a dock or pulling ahead to close the doors.

 

You are aware that all you have to do is not delete the email and it will be there forever right?