JCT

Great I am currently unldg in Washington State so am betting I will be getting a fruit load.

I like the customer I am at right now. Guard gave me a pager, told me to back in a door, then when the pager goes off, they are done and I go back to guard shack for pprwrk. No dealing with lumpers, rcvrs, nobody but the guard and he was polite. This is how all loads should be !!

Congrats Dabs on getting to the hotel. Did you get your packet to fill out?

 

How are cargo claims handled there? Just a couple scenarios. Say you as the driver jams on the brakes, load shifts damages to product. Your insured, is that claim handled through the company, do you have to handle with the insurance co., who has to pay the claim? Other one is being most refrigerated product goes bad at some point. How is that handled. You pick up a load of tomatoes, set the reefer and all that jazz, yet pallets of them are refused due to spoilage in-transit, what happens then. Who pays that claim. And what sort of help is provided in getting rid of the product. Can't just dump it at the end of the street, who pays for that?

 

Being a newbie to the reefer industry, never been to say Hunts Point, I assume you all go there quite a bit. Heard all kinds of horror stories. All the stories seem to be bad news in Chicago meat markets, Produce markets etc. any thoughts? I have the grocery whse's so have had my share of dealings with lumpers at some. What are the best ones, what are the worst ones. How do you and/or JCT handle that sort of stuff?

 

I live in Joplin, had I known you were there, and had the time, would have bought you a cup of coffee and picked your brain a bit.

 

Lemme guess ur probably at a costco?

 

Mustang

Gonna try to answer all ur questions. As far as load claims, as long as you have secured your load with load locks you have covered your ###. When you have a claim, overage shortage or damaged product you call JCT and report item that needs to be claimed. They will give you a number to put on ur bills and that's it for the claim part. If you have product refused, after you call jct, they will call shipper to see what they want to do with freight. If there is a lot of refused normally they send you to a local food bank. And donate it. Sometimes they find another buyer and have you take it there. If there are a few cases, most of the time they tell you to toss it. Just find the nearest dumpster. The only time you will probably have to be responsible for paying for damage is really driver neglect, not putting load locks, not paying attention to temps and so on. I've never had that happen to me so I don't really know how they deal with those drivers.

 

Well I wonder if they have a limit on how much u type, half of what I typed was gone anyways what I was saying is that there really isn't much more to reefer than dryvan. You have an extra engine to worry about. We hardly go into hunts point. We've got a handful of drivers that are from the northeast go up there for us. 80% of our freight is going in and out of cali so u'll find yourself there a majority of time. As far as produce markets, the only difference is everything is at a faster pace, u've got trks everywhere. People runing around, and forklifts everywhere. Most of them r first come first serve so thr earlier u get there the better. Just like I said earlier as long as you keep an eye on ur temps and put load locks on ur produce loads or loads that are loaded pretty high. You'll be fine.

 

Randy should get the packet on Friday sohe/we'll have a few days to to look it all over and fill it out.

Dabs

 

Oh and about lumpers, after you check in and if u want a lumper, they tell u how much and u just go back in trk and send in a request over the qualcomm, they then send u a code to fill out ur efs chk with to hand the lumper.