So I just got out of the passenger car repair business after 10 years as a technician and moved on to the heavy truck repair business. The shop I went to is very under equipped and I’m trying to help them become more efficient. One of the things I’m battling is to get the repair information software. We demoed the Mitchell truck series and the boss was really happy with it. Well the problem is the dealer did some kind of bait and switch tactic on us and told us initially that the subscription would be $90 a month which was fine. After the two week trial, we decided to activate the service and then we were told that we were actually going to be paying $280 a month. Boss was not happy with this. So back to the drawing board. I’m looking for a service that gives us wiring diagrams, basic repair info, fluid capacities, torque specs, etc. i don’t need anything extra except for those basic necessities. What are you guys using for this? I can’t seem to find anything else that suits my needs for the right price. I’m sure that’s a typical price but my boss doesn’t understand that. I’m open to other options if you guys have any.
Repair info
Discussion in 'Heavy Duty Diesel Truck Mechanics Forum' started by khilton305, Jul 2, 2022.
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Most dealers seem to be pretty open about selling service info.
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Id be weary of a shop not willing to spend a few hundred on repair manuals for trucks. It would also mean they might not be willing to spend money on tools to get the job done right.
Chieftains and Big Road Skateboard Thank this. -
What are you using for diagnostic software? The software
suppliers usually have something set up for an extra fee. -
As an independent shop the frustration of not having the proper service information is all to real. This is one of the reasons I made the switch from Indy. That and up here in the rust belt got sick of working on old rusty junk.
The cost of obtaining proper service information must be passed on to the customer. Most often in the form of increased door rate. All part of doing business. Bad thing is trying to work on all makes gets very expensive for info and diagnostic tools and it can be really hard to be profitable.
Best to specialize in what you like to do and what your good at.Rideandrepair, spsauerland, LoneRanger and 2 others Thank this. -
No disrespect, but exactly what advice other than management could a car tech offer a diesel shop?
7-10k a year for good info is well worth it. Any shop not willing to invest in the ability to quickly diagnose and find info is screwing their customers.
I used several different resources depending on systems. J Pro, Diesel Laptops, and Manufacturer software. -
Nice thing with the digital world is you can put an entire 700+ page book onto a disc that takes up a fraction of the space. -
Big Road Skateboard Thanks this.
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Sumbeech if it didn't hold air. I got luckyBoxCarKidd, AModelCat and prostartom Thank this.
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