Landstar Agent | Jim Burkett

rollin coal · Dec 18, 2025

What difference does that make when the agent said he would reimburse it? Just another liar douchebag broker that their word is worthless.

RobertWill31 · May 1, 2026 at 5:35 AM

ttnae said: ↑

I've been in this for over 20 years and I've notices a level lacking accountability within landstar. See, if we the carrier do something that is unethical of costly or bad, landstar will come down on us. In this case, we picked up a load in Michigan in January bound for TN. Upon arrival, we are told that we needed an appointment. My dispatch notified the broker Jim Burkett who said that he'd look into it. To this day, this would be the last that we'd hear from him. The delivery was to rake place on Tuesday but could not be facilitated until Thursday evening at 22:00 effectively costing us 3 days of revenue.

We'd worked with Jim in the past and finding this out of character, became worried, even checking local papers to see if he'd had an emergency. Surprisingly, we located funeral arrangements for an elderly woman with the same last name and assumed a relation. After over a month of Jim not returning calls or emails we reached out to LS, multiple times. Their general mindset is, "He's the broker and you have to deal with him".

So Jim is flying the LS flag and all of it's glory, you'll stand behind Jim on us carriers but we can not get the same support??????? Interesting.

After a little more persistence, we reached someone in the dispatch area that listened long enough to reach out to Mr. Burkett. She copied us in on this email. Jim did not respond to our request but took the time to TRY to rip the LS employee a new one for copying us in on the email which we asked her to send. That didn't go over so well for im as her response was sharp, very sharp. I thank her for her attempt.

To this day, Jim Burkett has failed to respond or to reach out concerning the expenses associated with the additional wasted time on this load.

It never ceases to amaze me how brokers completely discount our investments in equipment and people as, "Industry standard", "That's trucking", "That's all that we have in it". or WETF it is that he is thinking but it's brokers like this and incidents like this that reinforce that brokers are not necessary and that their prevalence is the only reason that they are still around.
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Yeah, that’s frustrating, and honestly not a great look for Landstar. At the end of the day, if the agent is operating under their banner, there should be some level of accountability — especially when it costs a carrier days of revenue.
Stuff like missed appointments happens, but going silent and not addressing it after the fact is the bigger issue. That’s what kills trust more than the original problem

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Landstar Agent | Jim Burkett

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