Abusive Behavior from Dispatcher – Highly Unacceptable

Just hang up the phone when the abusive behavior starts.

Personally I end conversations like that with a “Go fluff yourself”

 

Well, If a shipper starts off with "delays are common" just because they employ a bunch of lazy bass turds who think a drivers time is theirs to waste, I'd be termed "verbally abusive"too.

And that's how I leave those shippers

 

It sounds as though the dispatcher was getting all over the customer on the phone. That usually comes back to bite them in the posterior, when the customer goes up the chain of command.
One place I worked, a shipping supervisor got all pissed at a customer, and let them know how he felt about their delays, etc. He was replaced about 3 weeks later.

 

You didn’t mention the product you make or your company name why you hiding that 4 You did name yourself honest.why do you order a truck b4 the product is done and ready for shipment just to leave a driver sitting in a parking lot because his time isn’t important you even stated it’s commonly happening.Maybe the trucking company has decided b4 the phone call your business isn’t important or wanted by them. I don’t know what you deem as professional it sounds like a word you’re just throwing around to justify your own actions of not having the shipment ready when the truck was ordered. I could say you’re not professional at keeping your word of when a load is ready for shipment.

 

As a driver, I can deal with certain delays....sometimes a shipper is shorthanded. Sometimes machines go down. I'm a very understanding guy, and can most times overcome reasonable delays. If you communicate with me what's going on, I can communicate to my dispatch team what the deal is. Then they can make a call on what to do. If there's adequate time to make delivery, they'll probably stick with the load. If the delay is going to throw off the rest of the week, they may get off if it and take the L. That does happen.

If the driver was late, then the company has no leg to stand on. Either they shouldn't have booked a load they couldn't pick up on time, or they need a better driver.

If you say you need a truck by 12 PM, the driver shows up on time, and you've delayed that driver to the point to where his day and clock has got away from him(past 3 hrs im my opinion), then you might deserve that tongue lashing. You owe that company an adequate explanation as to why you held up their truck. Time is the most valuable resource anybody has, a driver and company can't get it back. A large chunk of loads already pay cheap, so there's little room for error.

I see your post, and I'll tell you where you went wrong. You lacked foresight. You should have communicated with the driver upon check in that there was going to be a delay. You evidently held up that driver so long that their dispatch got involved. Really, the company or the broker should have charged the absolute hell out y'all.

Don't come on here talking about professionalism when delaying folks without adequate explanation outside of "delays are common." Rather than get mad at the carrier, you need to look at your operations and figure out why y'all are inefficient.

I say all of this assuming that the driver is on time. If he or she was on time, then you have no right to fuss.

 

There's definitely a fine line that needs to be walked in this situation. Screaming, yelling rudeness isn't going to help anything it's just a waste of effort acting like that Some customers probably need firing though. Sounds like there might be a case of that here with the excuse of "delays are commonplace".

Most carriers and truckers make a pittance if anything at all when delayed. Actually MOST probably don't make anything on delays, that's really common in this business. If the wheels aren't turning they're not earning they're just losing money. A company that has it's **** together and is well managed would never utter the flippant, dismissive words like "delays happen and are commonplace". Something obviously needs fixing.