Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

That data is imported from the Truckers Friend. Rand will forwarded it to be corrected if you can give us details.

Thanks,
Mark

 

All,

Some new issues have popped up after many of you updated. Some are new, some are just there. I am going to post some general suggestions as to maybe how to correct. Until I can duplicate here and test, this would be my best guess.

1. Will not do a backup - uninstall the TND Dock and reinstall. If you are computer savvy, on your TND under Navi and RM are two user folders. you can copy them to save your data. If you wish to do a full backup, think of the TND as an external drive. This is now it is after an update.
T5B
Internal
Navi
RM (if not on version 10.9.1760)
External
NaviMaps
NaviVoices
RM (after updating to 10.9.1760)

T5C\T5E\T7C\T7E (before and after updating to 1760)
Internal
Navi
NaviMaps
NaviVoices
RM
2. Will not export log miles - see #1

3. License Error - This is a tricky one. E-Mail me on this one and if you are computer savvy we should be able to recover the TND.

4. Navi.exe on boot up after an Update - reboot the TND (not connected to computer). If it does not clear the error - E-Mail me.

5. Fatal error - see #4

Their are a couple more, but they escape me at the moment.

What causes these errors -

1\2 - could be a bad download of the TND Dock

3/4/5 - Could be bad download of the data, esp when downloading the maps.

When you are downloading the maps you cannot disconnect the download. The OLD License file on the TND is not build for the new maps and if you disconnect you have a mixture of old\new map data. When you get the complete download of the maps a newer License file is written to the TND.

After you do the version update, it asks you to verify your files. If you feel you got a bad download of the maps then do this step. It does a verificaton of your map files and will replace any incorrect map files.

If you already did the complete download, then hit the update button again, it will doublecheck the version download then ask to verify map files. Please do this first before calling Customer support. Reason is that this step can take about 45 minutes. You can also do this to give you a warm and fuzzy that you are good to go. THIS will verify MAPS only.

I hope this helps. Any other issues, then post it please.

Thanks,
Mark

 

Do me this favor though... go to your start up tray (bottom right) and mouseover the white snowflake.. right click and exit..

open an E-Mail and attach - path is C:\logs\ you will see a bunch of files... send me the last 4 days worth going by the date\time stamp of the actual file

thanks,
mark

 

If you get an Navi.exe, cannot start main navigation engine, or fatal error on booting up after this update...

Verify that on the TND in the Navi\user folder you have a navigation.lic file. If not, contact me via E-mail.

Thanks,
Mark

 

If you have the T5E and the T7E they were shipped with the new maps. So, your download would be just to update the newer files that were not available at the flash at the factory.

Manual - simply you have to push the off duty\on duty\driving

Auto - off duty, roll 1 mile it will change to driving, if you are in

Driving - sit 15 minutes -> on duty -> sit 15 minute -> off duty
On duty -> sit 15 minutes ->off duty.

If you are in auto mode, you can still press the other driver status,, it will just reset the 15 min clock..

Also note in main screen\preferences\truck

New icons for car and truck

odometers\maintenance\state miles - all can be set to either car\car&truck\truck only mode independent of each other.

under Route

recalculation - now auto or manual. If manual, it will calculate the orginal route, but in route if you go off route, on the map screen, upper right will turn red and ask you to recalculate... if you press it will recalcultate, if you do not touch as soon as you are back on your orginal "red" route line it will continue the trip.


Thanks,
Mark

 

I tried to get them to code it as close to real log book as possible...

Now I got to figure out the other part for resets, 10 hr breaks, real clock 10/11/ versus 24 hour clock to give you a more real time est of arrival...

Thanks,
mark