O/Os report: ripoffs by truck dealers and mechanic shops

Auto Safety House in Las Vegas Nevada

Dealer said I need a new hood, I asked him how much and qouted me $5000 and said they dont "do" junk yards. Are you out you mind? Just put some latches on that hood I told them

High prices and no junk yards

 

Update. Took truck to Kenworth in Nashville tn. Cost to replace the 2 u joints in the steering shaft and the steering bow top seal that blew out due to Freightliner clocking my shaft then beating it with a sledgehammer? $1300+ this all could have been avoided had they listened to me in the first place.

 

REARE NED WENT OUT ON 08/03/2011.TOWED TO MARTIN PETERBUILT IN PIKEVILLE,KY FOR REPAIR $4751.00TWO WEEKS LATER REAREND WENT OUT AGAIN.NO WARRANTY.....TOLD BY PETERBUILT MOTOR COMPANY NOT OUR PROBLEM CALL THE DEALER.....TRUCK STILL DOWN DONT HAVE MONEY TO FIX IT AGAIN.WHO DO THESE PEOPLE THINK THEY ARE....TRUCK DRIVERS BUY TRUCKS AND PARTS......

 

That is pretty messed up.

 

What reason does the dealer give to not warranty their work ?

 

I would be curious to find that out too.

They should warranty that, especially after 2 weeks.

 

what kind rear ends do u have? that is a bad deal !!a lot of people around here buy off martin!!

 

MY TRUCK WAS BROKEN DOWN . THE RADIATOR WAS LEAKING I CALL DIAMOND INTERNATIONAL THE TECHNICIAN CAME WITH HIS PICKUP FROM 25 MILES,AND BROUGHT ME 6 OR 7 GALLONS WATER,THEY CHARGED ME 310 $, 191 was the labor ,75 for his fuel for 25 miles,with taxes and more miscallaneous i passed the 310 $.NOW I LOOKED FOR A MEMBERSHIP FROM ROADSIDE MASTERS , THEY CHARGED ME ONLY 399.99.- FOR 1 YEAR.WWW.ROADSIDEMASTERS.COM

 

I purchased a 2009 Kenworth W900L in trade from MHC Kenworth in Dallas Tx on September 2010. Truck had some warranty left plus it has the CAT ESC Plus warranty. I requested for the dealer to supply me with all shop papers and check for all recalls to be updated. The Dealer never did.
August 26,2011, I broke down in Alma Illinois while under load going to Ft. Dodge IA. Without any warning, the fan hub bearing siezed and the whole thing went through the radiator causing about $4000.00 in damages plus towing. With towing included in my OOIDA policy, I had the truck and trailer towed to Effingham, Ill, the closest CAT shop was the Heartland Peterbuilt Dealer. They completed the repair in day and a half and I was soon back on the road.
I made a stop in Demoines IA because the expansion valve on my AC had gone bad. After I explained to the service manager at Central Iowa Kenworth what had happened a couple of days ago, he checked the files on my truck and told me there was a Technical Bulletin about a fan bearing failure on my truck issued in 2009 by the Director of Quality at Kenworth Truck Company. I asked if he could print me a copy of this bulletin which he gladly did. After reading it I came unglued. The original bulletin of course was mailed to the original owner of the truck, however, the Dealer I bought the truck from also had a copy of it on file under my truck's VIN number, and MHC did not notify me of this bulletin at the time of purchase even though I had requested all these files.
The bulletin explained the failure and warned against "progressive failure" (in my case radiator and shroud damage), and extended the original warranty in order to cover for the repairs at no charge to the truck owner.
Inmediately, I brought this to MHC's attention and faxed copies of all repair orders and towing. I spoke to the salesman that sold me the truck and he and his boss took this to the service manager who in turn said they were under no obligation to tell me about the bulletin. They called me about an hour ago and told me MHC will not do anything to help getting my money back.
I have contacted the Better Business Bureau in Dallas and with OOIDA's help, I have contacted an attorney in the Dallas area to handle this for me.
I warn anybody reading this against trusting their equipment to any MHC Kenworth facility. Your experience will not be a pleasant one if you do.

 

I empathize with your situation Weasel, however something must be missing from the equation. Just so you know dealers LOVE warrantee work. Not come backs due to screwing up an install mind you, but recalls, TSB's, safety campiagns are all money in the bank to the dealer. If they honestly knew about it they should have been happy to do the work.