Need feedback from current own. operators

There's 2 sides to these stories . O/O's and even company drivers should never turn in all paperwork without keeping copies . Our drivers use Transflo scanning at fuel stops. That leaves them the original after the carrier gets a copy .
Your info is a little vague . Where and how did he turn paperwork in ? How long ago was it ? Will the company be able to bill the customer for shipping ?
We have had drivers lose paperwork . We were fortunate that the consignees faxed their copies when requested .
You were correct in the position you took . It wasn't your decision to make on issuing a check .

 

You're not 100% positive that the load was even moved are you. For that reason there you should be commended.

The dispatcher should be providing you with back up paperwork (load confirmation if load was from a 3pj/broker) so that you can make a more informed decision. Ultimately it is the O/O's responsability to furnish the carrier with the right paperwork to ensure payment.

 

If he came in, why didn't you pull the file out and go over it page by page? Or was he "in" but just not actually in the office?

If something got missed you can get duplicate bills from the shipper to figure out what got lost. Sometimes they charge for copies, so be forewarned. I've also had bills come in with the signature on the wrong page. Depending on the customer, you can still get paid on that if it's reasonable and obvious.

With the o/o, it would depend. If this is an exceptional case and, knowing the customer too, you're pretty sure it got delivered, issue an advance pending resolution. It's not worth screwing with an otherwise good guy if it's a one time slip up. If he's doing this often, put your foot down and don't pay till you're sure you'll get paid too.