Ok I had two incidences this week where I expressed my disapproval to both the brokers and the receivers...
The first load was a load of stainless that I picked up from SSA in Long Beach going to Wheatridge, CO....The receiving hours were from 0630-1500...I showed up at 0700 with one truck already waiting.....
I untarped and unstrapped....Two more trucks came in behind me....I had an outbound that was picking up from Littleton, CO about a half an hour away.....I was to be there no later than 1230.....By this time it was about 0800 and the first truck wasn't unloaded yet....In fact nothing was unloaded until 0900....The forklift operator was taking the load off piece by piece and going into the shop...
Finally by 1100 the first truck was unloaded but then the driver said he was getting a partial from them....It took them a half an hour to load two pallets and some channel stock....
I went up to the forklift operator and told him I had been there since 0700 and, I had to be at the next place by 1230.....I asked him if he thought that 4 hours to wait to get unloaded was excessive....His response was that I should have been at the shop...untarped...unstrapped...at 0630 when the gates opened...Thing was...as I explained to him...The first truck got there at 0630 and they didn't bother to start unloading until 0900...So what's the point getting there early? They wasted the first driver's time as well...
I called both the brokers from the inbound and the outbound loads to keep them informed and after I was unloaded...I called the inbound broker and left a message on his voice mail to let him know that I was unloaded...10 minutes later he called back and wanted to know why the receiver took so long....I explained that this receiver was always slow...But "slow" was usually two hours...Not four....So he said he was going to get me more money for the dentition time....
I made it to the outbound load on time....Just barely...
Got loaded and called the second broker to let them know I picked up....
They wanted an ETA...I told them that there was a storm moving in and DOT called for chains from Georgetown West to Vail....
I told them that despite that...I could be in San Bernardino between 1200-1300 on Wednesday....
So today (Wednesday) I made it to the receiver at exactly noon...Only to find out that I had to "heavy weigh" at a truck stop 5 miles away....The broker told me the receiver had a scale on site....So as I was getting ready to go after wasting a half an hour...The receiver called me back to tell me that since I was getting a "heavy", that I should also take the load into the wash before I scale....The load btw, was 16" HDPE (plastic pipe) that was going to get recycled....The pipe was removed from a dam project up in the mountains above Littleton...
Now I'm beginning to get irritated...I call the broker and tell them what the receiver wants me to do...Now I didn't have to pay for both the wash or the scale....But the thing was ...T-I-M-E...MY TIME!!!!!
The broker tells me that he never heard of having to wash the pipe but, to do as the receiver said....So I pulled into the wash and then....The owner had to come out and see if they could wash the pipe....
Two hours later with my truck still in the wash bay...The owner comes back out and says that the receiver won't pay the price to wash the pipe and just scale the load...Then go back to offload....
Now I'm pizzed....
I called the broker back and tell him "No offense but....You owe me more money!!!!"...The broker gets pizzed and tells me that I was "lucky" to get a load out of CO....I was like "No....I get them all the time...."
Then he comes back and says "Well not at the good rates...."
Again...I was like "No...the week before...I got a load that paid triple of what you're paying for this load..." He then says..."Well...That had to be an OD load..." I told him it was...but that's wasn't the point....The point is TIME!!!
I also told him because of all the wasted time....I lost another load that I booked for today...So I needed some compensation for my TIME and my LOST LOAD!!!.....
Was I wrong in both cases here?
My time is money.....
I fulfill my portion of the contracts.....That is...I show up on time....With the right equipment.....Get to the destination ON TIME!!!!...
Why can't the shippers and receivers....And the brokers, uphold their ends of the contracts?
If any shippers, receivers, and brokers, would like to weigh in....Please do....Please tell us why your time is more valuable than ours!!!!!
Please tell us why it's ok for me and other drivers to be on time and, still get screwed out of "OUR TIME!!!!"
Was I Wrong?
Discussion in 'Shippers & Receivers - Good or Bad' started by Working Class Patriot, Jan 19, 2012.
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One price fits all!
Yep, if you aren't already I would be doing like mgfg said. Have time restraints in your agreement prior and maintain communications. Emails are legal documents. If they refuse to pay, bill them like the big companies do.
That's still crazy. Back in my steel yard days. I had most trucks out in an hour. I guess it all has to do with the attitude of the customer. Some could care less to the drivers clock and HOS. -
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Well, of course you were wrong. The truck driver's ALWAYS wrong, haven't you figured that out by now?
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I remember one broker load in particular. I arrived at the dock an hour before the place opened. About half hour after that a second truck backs in beside me.
They arrive and start on me, no problems. Then a third truck arrives. After a little while I don't feel anybody in my trailer anymore. I look over at that third truck and it's bouncing away. WTH??
I let it slide, maybe it's a regular. Then a forth truck arrives and they start on it. I went inside and told them I had to get to my next load. By the time they got him done it was lunch time. Of course they have to take an hour lunch. I was in contact with my company and the broker the whole time.
Finally lunch is over and the guy starts back in on me. About 30 minutes pass and it gets quiet. I walk back in and he tells me the batteries are dead on his two forklifts. I asked why didn't you hook the other forklift up to the charger? He just looked at me dumb. Seven hours later he finally finished.
I told him, make sure you plug them forklifts up when you go home tonight!
I pity the guy behind me. I bet he was there alot longer. It took about 3 weeks, but I received detention.Working Class Patriot Thanks this. -
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