Had to let a customer go

Discussion in 'Ask An Owner Operator' started by Crazy D, Nov 23, 2012.

  1. Crazy D

    Crazy D Medium Load Member

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    Well. I have been hauling for a company with my own authority since roughly June. This morning I had to cut them loose. I guess they seemed to forget who's name was on the side of the ship. I did everything that was asked and the revenue just wasn't worth it anymore. Sad sad day. Just a message to the brokers and agents out there. We may let you take the wheel of the ship however you still have to answer for the decisions you make with that ship. Cause I own it. The day you feel you no longer have to answer to me the owner is the day we will no longer be partners in making money. It's as simple as that. It's just business.
     
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  3. jbatmick

    jbatmick Road Train Member

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    That's trucking. You do what you have to do. They just might call you back on Monday, and want to talk things over.
     
  4. 217flatbedr

    217flatbedr Light Load Member

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    A little light on the info given. What the heck though......this is the internet. Perhaps come Monday you'll remember who signed the checks. Just a message to the carriers out there.......without the shipper/customer you have NO business. And BTW there are PLENTY of carriers willing to move direct shipper/customer freight. There is NO shortage of carriers. Nothing personal, just business.
     
  5. Marlin46

    Marlin46 Medium Load Member

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    Crazy - I hear ya! I had to cut one loose several months ago as well. Received a call from him needing a rate...essentially he was trying to get 250 miles for $500 which might not have been that bad but they were 4 hour unloads and probably 4 hour loading times as well. Told him $775 and he got angry and then used a line that I expected to hear from a broker, " I heard $2.00 / mile is fair these days " - customer said he would call me back. Two minutes after I gave him that price I called him back and said I appreciate the business in the past but it is time for us to go our seperate ways. Like a lot of them they are looking for the cheapest price....thankfully I have a few that value quality, consistency, and reputation. The service is worth paying a few hundred more bucks in order for them to know the product is transported safe and on time, every time.
     
    ralph, drvrtech77, milskired and 4 others Thank this.
  6. jbatmick

    jbatmick Road Train Member

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    hastings, Fl
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    I agree it is generally easier to find a truck than it is to find a load, but it takes both shipper and trucker to make the wheels of commerce turn. However, if you cannot make your desired profit at what the shipper offers, time to move on.

    Remember ; GOOD < FAST < CHEAP // You cannot have it all 3 ways. Pick the 2 ways you want your product shipped.
     
    Hardlyevr and rollin coal Thank this.
  7. Outlaw27

    Outlaw27 Bobtail Member

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    Who was that?
     
  8. BigKid2

    BigKid2 Road Train Member

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    Why so you can haul it now? That's the problem right there.
     
  9. Outlaw27

    Outlaw27 Bobtail Member

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    Im marlins driver.
     
    Last edited by a moderator: Nov 23, 2012
  10. chalupa

    chalupa Road Train Member

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    Everyone knows the price of everything and the value of nothing.....

    Think about it.....



    ( now in correct forum )
     
    RedForeman Thanks this.
  11. BigKid2

    BigKid2 Road Train Member

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    Ok. No way I could of known that.
     
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