Last time a receiver complimented you.

Discussion in 'Experienced Truckers' Advice' started by PackRatTDI, Feb 20, 2013.

  1. PackRatTDI

    PackRatTDI Licensed to Ill

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    On Monday I made a 2 stop drop for Hubbell Power Systems of Centralia, MO. One stop at Border States Electrical in Tucson, AZ and the final at the Arizona Public Services yard in Phoenix. Both receivers complimented me on how I delivered the freight without it being torn up. They told me that their Hubbell supply loads were usually delivered by Roadrunner Transport and that they were almost always damaged. The dock manager at Border States said he even rejected a delivery a week before and showed me the pictures. It was completely torn up. Roadrunner didn't do a direct shipment as I found out. They picked up the load in Centralia, then hauled it back to Chicago where it was unloaded and reloaded on other trailers with multiple shipments bound for Arizona. While Hubbell took the time to carefully position the pallets so nothing would be damaged, Roadrunner didn't take the same care when they reloaded the freight. Hubbell builds crates around the pole top air break switches and Roadrunner managed to crush the crates every time, nearly damaging the switches, each of which costs $3,000.

    I guess Hubbell has decided that it rather use a trucking company to haul those components that won't #### it up. They are a regular customer of ours, we usually hauled their shipments between their Centralia, MO facility and the one in Cd. Juarez, via a Mexican trucking company for the leg of the trip south of the border. Now we may be getting these customer drops as well. Not a bad one, the first stop took 45 min and the 2nd took an hour. And that was only because at the first, their sole forklift was loading a truck and at the Arizona Public Services yard, I managed to show up at lunch, lol.

    I realize I should have posted this in the Shippers/Receivers forum. Ooopsie. Mods feel free to move it.
     
    Last edited: Feb 20, 2013
    sdaniel and cdreid Thank this.
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  3. walstib

    walstib Darkstar

    I get compliments quite often. 2 date ago, for example, for not taking 45mins to pull into a tight spot!
     
  4. sdaniel

    sdaniel Road Train Member

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    Usually about how I'm dressed . Look like a sells rep then a truck driver.
     
  5. flc120

    flc120 Heavy Load Member

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    more for my truck then anything besides truck imn just another dam driver they could careless for, bringing them more work.
     
    flightwatch Thanks this.
  6. Wings2Wheels

    Wings2Wheels Medium Load Member

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    About a month ago ran a load of steel trusses from South Carolina to one of the Hasidic Jewish enclaves in lower upstate New York just across the NJ border.

    Believe you me, I wouldn't have taken it if it didn't pay so well. Getting loaded was fine, I ran around the D.C./Baltimore area to the west and avoided New Jersey until I crossed the Delaware on I-78. Run actually wasn't too bad...until I got to the delivery point.

    They had a crane on site, and I had to be on time so the crane didn't rack up excessive charges...but I couldn't be too early, as it was unloading in a residential area and there would be no place to wait without blocking traffic.

    So at exactly 1 PM, I round the bend in this residential area to deliver the steel for their new Synagogue, and boy did my jaw drop.

    The crane operator was all set up where he thought would be good, but had I had any input, I would have moved him so I could park the truck out in front, thereby only blocking one lane of traffic. He could have lifted the trusses off the trailer, over the top of the chain link fence, and set them down inside the confines of the construction area.

    But he wasn't set up that way, and wanted me to back in off the street, in between the gate, with a spread axle with no dump on either axle, off of a two-lane road, on the blind side, with a pond a few feet away from the edge of the road on the opposite side from the construction site.

    *SIGH*

    Well, it took some finagling, but I put it in there...tore a mud flap off in the process, but I had it remounted before they were done offloading the first three trusses. I managed to get the truck back far enough that I was still only blocking one lane...how I managed that I really have no idea, since there was hardly enough room to get a 48' trailer on their property in the first place.

    It quickly became apparent the guys at the construction site were not used to working with cranes, so I hopped up on the deck and started hooking up two or three trusses at a time vs. one at a time. Got everything offloaded, shook hands with the guys, and just before I'm ready to leave the Hasidic Jewish guy who was monitoring everything comes over, shakes my hand, and tips me $40.

    With that, I paid the $20 tribute to the Republik of Jersey to get back into Pennsylvania, and had enough left over to buy dinner for the better half and I.
     
  7. PackRatTDI

    PackRatTDI Licensed to Ill

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    I always wear my khaki slacks, nice shorts or jeans and a nice polo or button shirt when I deal with customers. I mean we are the only representative our customers ever deal with face to face, so I think we should at least look presentable.

    When I worked for Walmart in receiving, those Swift dedicated drivers would sometimes come in dressed like they just got out of bed. Tank tops, basketball shorts and flipflops.
     
    Lonesome Thanks this.
  8. sdaniel

    sdaniel Road Train Member

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    Then they wonder why people treat them the way they do?
     
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  9. PackRatTDI

    PackRatTDI Licensed to Ill

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    I'd always be respectful but some of them came in with an attitude that because they were Walmart dedicated, I was somehow required to kiss their #####. Had one demand that I call a manager to unlock the fire door so he could walk out when our regular entrance door was temporarily blocked while an air curtain was being installed because it was "too far to walk around the front." I called the night manager on duty and told her what was up. She said to tell him she was "busy" doing interviews and she'd be their shortly. He gave up and walked out the front door after 20 minutes.

    Had one who always threatened to call the DC if we didn't immediately move the vendor truck we were dealing with. I told him to feel free, the DC didn't do anything about the screwups the loaders made when they loaded the trucks, so what made him think calling them would make any difference with what I was doing?
     
  10. king Q

    king Q Road Train Member

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    I allays preferred oversize or specialized cargo and one of the reasons was that if you took good care of the equipment/load you often got complimented.
    People were usually happy to see you arrive and if they could see you knew what you were doing and how their equipment needed to be handled they showed appreciation most of the time.
    Cant count how many times they would buy me lunch or hand me a coke.
    What a shock I got when I started delivering to the rear of the big stores.
    Thank goodness that was just a fill in gig for a few weeks.
     
  11. sdaniel

    sdaniel Road Train Member

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    Same at about every stores (chain) supply chain . DC will throw the stuff on there any which way. Then store end would have it falling 12 feet or so when opening the doors! Phone calls , emails , no change!
     
    flyingmusician Thanks this.
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