Truck service

I have noticed some similar things as well.

I parked the truck on Thursday and not planning on going out till late monday/tues.

 

He shouldn't have been so snippy in his answer, but you should also have written the truck up and let the service be done on monday if its 2k overdue.

 

Not defending inappropriate beheaviorby mechanics, because I have certainly witnessed my share, but they get bombarded so often by inconsiderate drivers who walk in and demand the shop bow down to them. Clearly the drivers are the ones who make the doughnuts, we are bringing home the bacon. The equipment is not ours, and when we make reasonable efforts to keep it maintained we shouldn't be met with resistance, let alone indignation (u must not be religious) give me a break. Like we wouldn't prefer to be somewhere besides a truck during holidays. We are all on the same team, its unfortunate that more mechanics are not with us. It shouldn't have to feel like we are having a favor done by getting periodic maintenance done on their equipment. All that needed said was, "nope we are not working Sunday, but write it up and we will get to it asap". We have to accept rudeness and sometimes even hostility from our customers, which most of us take in stride in the name of professionalism and good customer service. Its unconscionable to think we have to deal with our shops in a similar manner. I have been up and down both roads with our shops over the years, polite, courteous, effcient service (which is more the rule than the exception), to ignorant hostility and unacceptable delays. Que lastima.

 

Samurai, I know its not my fault, but, I will offer an apology for his actions. Not defending him, but, he might have been having a bad day is all for whatever reason. I don't know how he is as a person, but, I can personally tell you that not all of us christians always act like that and don't all think like that or respond with the same thoughts. None of us our perfect including actual christians. I know I'm not. He should have been more professional about it. Just keep your professionalism and let it roll off your back. Some people just don't think before speaking.

 

Samurai, Ive been with Millis almost 2 years and they have been very respectful......until recent myself and others have been noticing changes especially from dispatch. Example is I recently changed trucks and asked for my load to be sent to my new truck, they did, but it was a different load, so I inquired and was told next time send your driver code so this CRAP doesn't happen? This is my third truck and countless loaners while in for service and have never sent my driver code...........RUDE!

 

Based on boomers response I hope the company is not going to be negative towards drivers now. Probably just bad days for some people.