Service Failure Question

I did send mac 22's with my eta's and the reasoning of why the load wasn't going to be on time. Explained that the hours were just never there for a solo driver, it was a load designed for a team to run, I ended up a day late because I had to take two 10 hr resets during the load, no way around them, killed myself driving every hour I could and still couldn't make their schedule.

I called my DM about it and he said to send a reply to the qualcomm message I received and that would be the disputing of it. Sent a reply with the reasoning, and never heard a word back. Checked on the driver portal today and the service failure is posted there. I never sent a mac 9 for that load.

My truck was getting worked on at the terminal for 3 days, when I returned to it I had two loads preset on my qualcomm, called my DM and asked him about them, he told me that he had already accepted them for me. I had no time to research if I could even do the second load since the first load was supposed to be picked up 3 hours before I even got back into the truck and it had 12 hours to deliver from the time I got into the truck, and the loaded miles came out to a 10 hour drive, so I had an hour to pick up the load and then start driving to destination as quickly as I could stopping for just 1 hour in between to fuel and reset my 8 hour clock, ended up 10 mins late to that delivery and was held for 7 hours to be unloaded. Refused detention pay because I was 10 minutes late.............. I'm pissed about that but that's another story.

The second load after that is the one in question, I picked up the load and looked at the hours and there was just no way. I sent the mac 22 as soon as I shutdown with the load, and even on the loaded call I put the eta's down that weren't even close to their impossible schedule, that should all be in the system, although I usually clear all my messages on my qualcomm so that it doesn't get so cluttered I can't find anything, should've kept those messages as evidence, but really thought I was going to be t-called and that it wasn't going to be an issue, my DM has always found me a t-call right away when I've asked for them, but since he wasn't in the office and I had to deal with idiots this happened.

When I was on the phone with him about the service failure message he said that he got one too then... Is he bs'n me? Or is that the case?

And who do I call to dispute this? My DM is on vacation right now and I don't know the number to my terminal manager. If I can get someone to look into the system and see the history of the messages that were sent then they'd see I did everything I could to try to get that load t-called so it wouldn't be late. They'd also find that there was no mac 9 sent from my truck for that load.

Willy said service failures can keep you from getting lots of loads, is that accurate? If so I'm definitely chewing somebody out for all this, I thought it was just a record thing for their little driver rating but either way I don't want it on there. What's funny though is I had never spoken to my load planner who was always setting me up with these bogus loads that were impossible to do until after that load. I've heard that most drivers don't get to talk to them and they use the DM as a buffer between the load planners and the drivers so that way if the driver has a problem with the load, he contacts the dm, who blames it on the load planner, so the driver asks to talk to the load planner, and is told he can't. Therefore the driver can never speak to the load planner and get their loads assigned and planned to that driver's specifications on what he can or can't do.

Right after that load I didn't have anything on my plate like I usually do, (usually at least 24 hours before I'm finished with the load I'm on I'll get sent over another load to keep me running, sometimes 2 or more) but this was sort of to be expected since my next load was supposed to be sending me home per my home time request. Well since my DM is on vacation I didn't know how it was all going to play out, but I go to shutdown for my 10 and just figure I'll start calling dispatch and asking around. Before I could call dispatch I get a call from a gal who offers me 4 different loads on the phone to pick which one I thought I could do so that I could get home. Turns out she's my load planner, so I saved that number quickly into my phone as well as her name.

Got the loads I figured I could do that got me decent miles and sent me home, turned out to be two loads instead of one, but I knew I could make them work and the fact that someone actually called me and asked was completely unexpected. She was very nice and willing to work with me. Now that I have her number, I'm going to try to just start dealing directly through her instead of getting all the bs from dispatch and my dm. Don't get me wrong, my dm has been pretty good to me, but it's nice to speak with the person who's planning your loads and has the ability to reschedule or plan drops with the customers. Whereas your driver manager would always tell you there's no way they can reschedule and that you just lose the load, even though they never call the customer and check.

 

You sound like you're someone who's probably worked in the office or is still working in there and know the inside scoop.

 

Your profile picture goes great with this quote.

 

My truck got under the load, and I never accepted it... Your theory is wrong.

Unless you're referring to me actually backing under the trailer and taking off. I suppose I could've just refused to drive over to the shipper and pick up the load. Could've just sat where I was at and waited for a stack of messages to come hurling in asking where I was at and why I hadn't picked up the load.

I think the consequences would've been worse had I done that than trying to get the load from the shipper and give it to someone on the road who could make the delivery time. Maybe I'm wrong and that's what I should've done? Just let the load sit and told dispatch I wasn't going to touch it?

 

Yea it notified me, but didn't explain how to dispute it. Such a helpful system... lol

 

Alright, I'll try giving them a call here while I'm on my home time. Maybe see just exactly what my DM tried to say about it if they'll tell me. I think I should have the right to know what someone is saying behind my back in this matter and whether or not they're creating up lies just to cover their own **s. Does anyone know if he was telling the truth saying he got a service failure too?