Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Heading SW on highway 19 & turning South on 77 in Paul's Valley, OK: RM wants you to go past the 77 turn and take an unnecessary detour a block or so down the road.

Kent's truck stop (OK i35 exit 66) is on the SE corner of the interchange, not the SW.

 

Mark between you and the two people spoke to at RM, you all say the same thing. There is no scheduled release date for an update to the older units. So this is a true statement.

In your second paragraph you stated they are working on bugs in the new units. That is what the person I spoke to said after he put me on hold and went and asked someone else about it. He, when came back said they are concentrating the efforts to fix bugs in the new units. So this is a true statement.

In an earlier post of yours addressing the hywy 24 in Ohio this is what you said,

Ok so it's been done for a year. Add another year for the state to sign off and update their maps then it has to get passed to rand who verifies the changes and add it to the database and add all the other info associated with that.
Be patient people it's not a instant upgrade to do this stuff.

I'll except that but this time when I left home I grabbed my wife's cheap Garmin and brought it along. I have gone across the hywy 24 in Ohio and it showed it all the way. I have also traveled the toll road 130 around Austin all the way down to Interstate 10. The RM 720 shows the road to the south side but doesn't have it all the way to interstate 10. The Garmin routed me that way as the fastest time but the 720 kept wanted me to take all sorts of roads because 130 wasn't there.

I don't know what mapping source they use but it is up to date for a $99 unit. If they can have those roads available to them why can't RM?

 

Thread is titled as a support thread, however there is a serious lack of support.

 

I have the 530. How do I see the estimated toll cost?

 

Yes the BP.

There is also a small truck stop (Speedy's) in Elmore City, OK on ok29 with parking for a dozen or so trucks.

And a mid-size truck stop with a restaurant at the NW corner of 81 & 7 in Marlow, OK (Kwik Mart). Parking for ~maybe 50 trucks

 

I had a support issue, there was no support, I was told to wait because the new models are more important that the existing customer base.

 

Well today was my two week wait before calling RM tech about map updates. They always say check back in two weeks.

Today I got different answer. First thing said was to call back when connected to computer and would remove the message saying my maps are outdated.

Then he said there is a map update scheduled after 1st of November. Said would be out in next two weeks. He apologized for it being so over due.

Feel maybe, just maybe all the people complaining has actually helped.