Why Were You Late?

If it is 0900, and you get an appointment for 0900....why would you accept it without calling? I am confused.

 

Because calling in doesn't work. I'll send in my safe/legal eta and a freeform to my dbl, but once the load hits your truck, you're doing it. If I'm held up do to cs or impossible dispatches I do message my dbl to see if I can get discretionary pay.

 

I have had plenty of loads pulled off me due to impossible dispatch. I just called my dbl, told them when I could safety deliver, then they would call CS and it would either get pulled or they would tell me to roll with it and get there by my eta.

 

My point was more along the lines of "don't sweat it". As long as the driver is updating etas timely and sending a message in they're fine.

If cs asks they're generally not.looking to get the driver in trouble, more searching for understanding. Or a clue. Or a map and instructions on how to.Find their rear end.

 

Boy, sounds like you guys have all the fun.
What are these "appointment times"you speak of? lol

 

Exactly, I use to get all worried that I was going to be in hot water if I missed an appointment. Over time I began to realize that as long as I was updating workflow & send a short message to the office with new ETA and why, I was in the clear. Now the consignee on the other hand, is another story. I try to call them direct but that is hit or miss if anyone will answer the number listed on the assignment.