Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

I have to send mine back when I get a chance, the power port is loose. I wish it would tell me what the new speed limit is when it pops up Speed Limit Reduced Ahead like the dezl 770 does.

 

Got internet access. Trying to get the tablet to update. Anyone know the current version? I am showing a build number of 20150529. I did the validate current configuration. It checked 426 files. Finished that up got the verification passed message but says 7 files are invalid.
Is this normal? Plus when I click on check for updates, it was saying "your device is up to date" now nothing is coming up. I put in a route today from the T/A in Branford, CT to Whitehouse, NJ. I was heading down 95 and it froze up. Wife is with me on truck, she reset it it still was froze. It unfroze in NY, only to start barking at me "vertical clearance warning" over and over. It didn't go back to normal until I hit 287 in NJ.

 

Closed out the app completely. Restarted and getting "maintenance reminder" at bottom of screen plus GPS in a circle with a line through it. It came back and recalculated my route to Kansas but it would be nice to get this thing updated. Wish it could update either wifi or through the dock software

 

Mark,

Re: post number 2797:

Sorry it took me this long to get back to you. Had to wait until Hubby went on that route again. To reiterate, he was going from 1300 Oakbrook Drive to 5854 Goshen Springs Road in Norcross, GA. When the TND-720 was set on 53' / 102", this was its route (this time it was a different route from the original that I posted about, but still not the easiest route):

depart from 1300 Oakbrook Drive, Norcross
turn right on Pirkle Road
turn right on Oakbrook Pkwy
turn left on Indian Trail Lilburn Road
turn left on Brook Hollow Pkwy
turn left on Center Way
turn right on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

Then he tried 48' / 96":

depart from 1300 Oakbrook Drive, Norcross
turn right on Center Way
turn left on Brook Hollow Pkwy
turn left on Jimmy Carter Blvd
turn left on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

And finally, he set it on "car":

depart from 1300 Oakbrook Drive, Norcross
turn right on Pirkle Road
turn left on Oakbrook Pkwy
turn right on Center Way
turn right on Brook Hollow Pkwy
turn left on Lia Hills Drive
turn right on Brook Hollow Pkwy
turn right on Brook Hollow Pkwy
turn left on Center Way
turn right on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

So even when set on "car", it seems like the TND-720 believes there is a median down the middle of Center Way to prevent anyone from turning left onto Goshen Springs Road, no matter what they might be driving. Every time Hubby has driven that route, he has simply turned right on Center Way and left on Goshen Springs Road. My old 2010 Streets and Trips also seems to think there is a median there. There may have been a median in that spot at one time, but there isn't now.

Thanks for looking into this, and for all you do on here!

 

I can't help you much, other than to tell you mine is the same as yours in all respects: Mine has the same version number, has (about) 7 invalid files, and hasn't been doing anything when I press the "Check for new updates" button for several days now (which makes it only marginally less useful than it was when it always came back "up to date", now that I think about it)... RM must be having issues. Frankly, I'm pretty disgusted with them. To have by far the most promising product out there and then just abandon it the way they have is really sad.

 

I picked up a tablet to fill in and will be taking it back. Wearing my polarized prescription glasses, I can't see the display. The routing is actually worse than the Qualcomm unit in the truck and no way to verify the maps are current.

 

I spoke with Alicia in customer service at rand. The invalid files are more or less help files. Doesn't affect the gps (or so she said) she did give me the code for configuration. You have to be connected to wifi but it will verify gps configuration

 

Im in the market for new gps as my 520 has died and have a question. How accurate is the 730lm on toll rates?

 

What does the configuration code let you do? I'm ready to take mine back.

 

It opens up the diagnostics. Shows you to verify the gps data. It's like 4 gig download but I reran the verify afterwards and it didn't find 7 invalid files.