Need Help MS10

Randomly today??? Since the FREE offer ended on July 29, 2016.. So you would have gotten a notice that the Free offer is expired and would have been prompted to buy Windows 10.. So, Randomly did not happen.

Now you tell us the rest of the story,,, you got Malware. It could have lead to a different path if you told what happened in the beginning instead of blaming Windows 10, which was not the cause. You opened a site that had MalWare and now you have an affected machine. If you had mentioned that you could have saved $100 as most of us that replied could have helped you in that course of action.

Rule 1 - do not open links or websites if you are not sure.
Rule 2 - Google it first and see what it is.

 

I would load CCleaner and clean your computer up.. Then in the lower left on the magnifying glass type in "create a restore point", then on the bottom right create a restore point. I would suggest you type in the date as the name for the system restore point.

 

You opened the thread pointing to a Install of Windows 10 that was "forced" on you today (Yest), since the Free period is over that did not happen. So did you pay for the Windows 10 update? Yet you went on for 6 pages of blaming everything on Windows 10 and wanting to restore it back to Windows 8... Then you decide to finally tell us that it was a issue on a download of Chrome. Nothing to do with Window 8 or 10.

You could have started off with that statement in the beginning which would have not kept everyone guessing. I offered choices, yet you did not take them. Others offered choices, but all you did was mention what was not working.

No one can read your mind and no one can know what happened. You led everyone on the premise of an Windows 10 upgrade. You as the OP have to give us the details of what happened in the beginning. You asked for help, you got help, just not the help you needed since you got Malware.

Since Windows does nothing to affect users files unless you do a Complete install (bare bone), you should have not had issues. This is what was confusing everyone.

I would suggest the next time you have an issue, give the history of the issue first.

 

http://www.pcworld.com/article/2105408/3/watch-out-for-photos-containing-malware.html

Download the MS Defender for Malware.

https://support.microsoft.com/en-us/help/17464/windows-defender-help-protect-computer

https://malwaretips.com/blogs/remove-reimage-repair-ads/

 

A lot of us here are very computer savvy. I have as others here have spend days cleaning infected computers. Malware will hide very well. If they did not do a registry search for it, I would do that also to clear out any remnants of it.

I go through my registry about every 3 months to clean out files that do not belong. ASK is one of them.

Toolbars - they grow on you.. do an custom install each time and chose not to install them

Uninstall files - go through it and delete programs not needed.

Startup - unclick programs not needed in startup, this will let your computer boot faster.

 

Honestly, @Mark Kling has a point. I think we were all heading down the wrong path based on the way the issue at hand was presented.

He, and others here, were trying to help you.
No need to get snarky with anyone.
(Don't bite the hand that feeds you)

 

And ironically, I was listening to a national tech radio show and a couple times people called in about Win10 issues similar to yours and both times the host suggested wiping the hard drive clean and a fresh install of Win10.

Seems extreme but I know I used to have to pull that card now and then too.

(Boy I don't miss those days)